Keren Mars
Miramar,FL
Summary
Skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills. Expertise in inventory management, customer service and inner-office operations. Motivated to maintain customer satisfaction and contribute to company success.
Overview
6
6
years of professional experience
Work History
Medical Receptionist
Ascension
Jacksonville, FL
01.2023 - 12.2023
- Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization.
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Greeted each patient pleasantly and offered desk sheet for easy sign-in.
- Register patients, update patient records, verify insurance accurately and timely, and check patients out
- Determine, collect, and process patient payments and address collection and billing issues
Lead Claims Examiner
Generali Global Assistance
Pembroke Pines, FL
01.2021 - 12.2022
- Adhered to company and insurance client's guidelines in claims processes, estimate writing and claim closures.
- Handled and processed variety of claims, including travel and retail claims.
- Conducted daily reviews on claim files and verified sending of status letters to policyholders.
- Evaluated evidence with ultimate goal of creating positive outcomes for client's claims.
- Reviewed, evaluated and adjusted claims to promote fair and prompt settlement.
- Entered claim transactions, payments, reserves and other documentation.
- Double-checked and reviewed documentation for denied and accepted insurance claims.
Front Desk Receptionist
Sixt Rent A Car
, FL
09.2019 - 12.2021
- Greeted visitors entering establishment to determine nature and purpose of visit.
- Coordinated pick-up and delivery of express mail services.
- Answering the queries of staff and providing guidance and timely feedback
- Reporting upper management on problems and issues
- Preparing performance reports on a monthly basis
- Verified guest information and payment options ensuring accuracy and completeness.
- Assisted customers via phone by providing confirmations, answering questions and offering general information.
- Boosted bookings using detailed knowledge of facility, services and offerings when closing reservations for customers.
Administrative Assistant (Internship)
Soley Tax & Multiservices
Miami, FL
08.2017 - 08.2019
- Directed customer communication to appropriate department personnel.
- Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
- Provided secretarial and office management support while building cooperative working relationships.
- Maintained accurate department and customer records.
- Coordinated appointments, meetings and conferences.
- Draft emails and memos for external and internal communication.
- Perform all other office tasks.
Education
Associate of Science -
Broward College
Fort Lauderdale, FL12.2021
High School Diploma -
Alonzo And Tracy Mourning High School
Miami, FL05.2019
Bachelor of Science -
University of North Florida
Jacksonville, FLSkills
- Problem Solving
- Customer Service
- Recordkeeping and bookkeeping
- Multitasking
- Mentoring & Coaching
- Leadership
- Critical Thinking Capability
- Quick Learning
- Adaptability
- Sales
- Team Collaboration
- Claims file management processes
- Advanced MS Office Suite knowledge
- Business development
- Written communications
- Schedule management
- Analytical
- Clerical
- Filing and data archiving
- Interviewing techniques
- Fraud identification
- Case Planning
- CPR Certified
- Case Management Tracking
- Performance Tracking
- Processes and Procedures
- Training Coordination
- Document Management
- Appointment Scheduling
- Front Desk Operations
Timeline
Medical Receptionist
Ascension
01.2023 - 12.2023
Lead Claims Examiner
Generali Global Assistance
01.2021 - 12.2022
Front Desk Receptionist
Sixt Rent A Car
09.2019 - 12.2021
Administrative Assistant (Internship)
Soley Tax & Multiservices
08.2017 - 08.2019
Associate of Science -
Broward College
High School Diploma -
Alonzo And Tracy Mourning High School
Bachelor of Science -
University of North Florida