Keren Mauricio-Guerrero
Lenexa,KS
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Healthcare Coordinator
Bluhawk Dental Group
02.2024 - Current
- Educated patients on conditions and assisted with struggles or questions concerning treatment, potential outcomes and prognosis.
- Established strong working relationships with community partners to enhance referral processes for additional support services as needed.
- Attended training courses and seminars to remain up-to-date on emerging medical technology and techniques.
- Coordinated with other healthcare providers to build healthcare plans for patient's specific needs.
- Managed complex caseloads, prioritizing time-sensitive tasks and maintaining a high standard of care for all patients.
- Created customized care plans, working with clinical staff and families to assess and meet individual needs.
- Verify insurance.
- Schedule, cancel, reschedule patients.
- Call patients.
- Answering phone calls.
- Insurance claims.
CA/Front Office Manager
St. Joseph Chiropractic
10.2020 - 08.2024
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Developed procedures to establish accurate and organized check-in and check-out processes.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Prepared reports to assist business leaders with key decision making and strategic operational planning.
- Prepared agendas and took notes at meetings to archive proceedings.
- Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Take X-Rays
- Perform Exam on patients
- Billing
- Health Insurance
Sales Associate
Cricket Wireless
01.2020 - 02.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Answered customer questions about sizing, accessories, and merchandise care.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Warehouse Inventory Clerk/Shipping and Receiving Clerk
Harte Hanks
01.2017 - 01.2019
- Completed physical inventory counts each month.
- Performed data entry and completed proper paperwork.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Monitored and adjusted inventory levels to meet customer needs and demands.
- Developed inventory reports to provide management with comprehensive data on inventory levels.
- Assisted in processing of new inventory and disposal of outdated items to keep products fresh and up-to-date.
- Completed stock inventories to identify and address issues negatively impacting controls.
- Established protocols to use for inventory control and management, streamlining internal process.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
- Moved shipment materials to and from designated areas using lift and hand trucks.
- Utilized forklift or pallet truck to load, unload, transport and store goods.
- Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
- Inspected incoming and outgoing shipments to identify discrepancies with records.
- Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
- Factored shipping procedures, rates and routes in making determinations on best shipping methods for materials.
- Maintained up-to-date price lists to accurately calculate shipping, shortage and demurrage costs.
Host/Busser
Cheddars Causal Cafe
01.2014 - 01.2017
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Assisted managers with quickly resolving service- and food-related issues.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
- Answered phone calls to take orders, give information and document reservations.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Completed daily side work and opening and closing duties without fail.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Seated patrons based on guest preferences and seating availability.
Education
Diploma -
Central High School
Donnelly College
Current Student - X-Ray Tech
Metropolitan Community College
Skills
- Fast learning
- Computer skills
- Sales and marketing
- Organizational skills
- Cross-functional collaboration
- Staff training and development
- Decision-making capabilities
- Strong leadership
- Training and Development
- Hiring and Training
- Creativity
- Communication
- Customer Service
- Management Skills
- Leadership Skills
- Translating
- Bilingual
- Team management
- Effective multitasking
Accomplishments
- Achieved certification through the Institute of Life for Leadership
Timeline
Healthcare Coordinator
Bluhawk Dental Group
02.2024 - Current
CA/Front Office Manager
St. Joseph Chiropractic
10.2020 - 08.2024
Sales Associate
Cricket Wireless
01.2020 - 02.2021
Warehouse Inventory Clerk/Shipping and Receiving Clerk
Harte Hanks
01.2017 - 01.2019
Host/Busser
Cheddars Causal Cafe
01.2014 - 01.2017
Diploma -
Central High School
Donnelly College
Current Student - X-Ray Tech
Metropolitan Community College
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