Summary
Overview
Work History
Education
Skills
Timeline
Generic

Keren Mccloud

San Diego,CA

Summary

Dynamic and reliable professional with extensive experience in hospitality, notably at Balboa South, excelling in customer service and team collaboration. Proven ability to enhance guest satisfaction through effective multitasking and upselling techniques, while training new staff to uphold high standards. Committed to creating warm and memorable experiences for all guests.

Motivated server with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

16
16
years of professional experience

Work History

Server

Balboa South
04.2024 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Built rapport with guests to enhance their dining experience and encourage return visits.

Housekeeper Supervisor

The Keating Hotel
10.2016 - 11.2017


  • Managed team productivity and workflow to exceed quality standards.
  • Optimized resource utilization by effectively scheduling staff shifts according to workload demands.
  • Worked with front desk to respond promptly to all guest requests.
  • Managed staff of 10 housekeepers.
  • Evaluated employee performance and developed improvement plans.
  • Supported management in implementing strategic initiatives aimed at enhancing overall operational effectiveness within the department.
  • Managed inventory levels, ensuring adequate supplies were available for daily operations without excess waste or shortage.
  • Addressed customer feedback and complaints to maximize satisfaction.

Lead Housekeeper

Pantai Inn
12.2011 - 10.2016
  • Trained new hires in proper cleaning techniques, safety protocols, and company policies to ensure consistency.
  • Implemented standardized checklists for staff use during room inspections, ensuring consistent quality across all guest accommodations.
  • Enhanced guest experience by maintaining high standards of room hygiene and presentation.
  • Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
  • Followed daily cleaning schedule to prepare for arrival of guests and meet deadlines.

Housekeeper

Hotel Del Coronado
03.2010 - 09.2011
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.
  • Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.

Housekeeper

La Valencia Hotel
03.2009 - 08.2009


  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficient.

Education

No Degree - Medical Assistant

San Ysidro Adult School
San Ysidro, CA
12-2024

GED -

National City Adult School
National City
05-2023

No Degree - Culinary Arts

Chula Vista Adult School
Chula Vista, CA
12-2017

Skills

  • Customer service
  • Team collaboration
  • Conflict resolution
  • Time management
  • Multitasking
  • Warm and friendly
  • Reliable and responsible
  • Team player

Timeline

Server

Balboa South
04.2024 - Current

Housekeeper Supervisor

The Keating Hotel
10.2016 - 11.2017

Lead Housekeeper

Pantai Inn
12.2011 - 10.2016

Housekeeper

Hotel Del Coronado
03.2010 - 09.2011

Housekeeper

La Valencia Hotel
03.2009 - 08.2009

No Degree - Medical Assistant

San Ysidro Adult School

GED -

National City Adult School

No Degree - Culinary Arts

Chula Vista Adult School
Keren Mccloud