Keren Montejo
West Palm Beach
Summary
Accomplished customer service and food preparation professional with 3 years of experience. Proficient in bilingual communication and skilled in maintaining a clean and organized work environment. Possess a strong understanding of menu items and preparation methods. Quick learner looking to expand skills and willing to apply current skills in different areas. Currently pursuing a Bachelor's degree in Logistics and Supply Management.
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Barista
Aramark
09.2023 - 01.2025
- Provided exceptional customer service by taking and preparing customized drink orders according to Starbucks standards
- Consistently maintained a clean and organized work environment, ensuring compliance with health and safety regulations
- Efficiently operated espresso machines, blenders, and other equipment to prepare high-quality beverages in a fast-paced setting
- Demonstrated strong knowledge of Starbucks menu items, ingredients, and preparation methods to assist customers with their selections
- Collaborated with team members to ensure smooth workflow during peak hours, contributing to overall customer satisfaction
Food Prep/Cashier
O Mai Boba
01.2023 - 07.2023
- Handled cash transactions accurately while following company policies regarding cash handling procedures
- Responded effectively to customer complaints or concerns by listening attentively and resolving issues promptly
- Delivered quality customer service while maintaining a clean and safe environment
Call Center Representative
Florida Window and Door
06.2022 - 08.2022
- Provided excellent customer service by addressing inquiries, resolving complaints, and ensuring customer satisfaction
- Demonstrated strong product knowledge to effectively answer questions and provide accurate information to customers
- Participated in regular coaching sessions with supervisors to enhance skills and address areas for improvement identified through quality monitoring processes
Sales Associate
The Loft Outlet ANN Taylor
04.2022 - 06.2022
Dishwasher/Food Prep
Jo bistró
04.2021 - 08.2021
- I moved up from dishwasher to cashier and learned to make the foods
- Along with maintaining a clean area
Education
Bachelor's degree - Logistics and Supply Management
Florida International University
03.2025
Skills
- Bilingual
- Typing
- Microsoft Excel
- Customer Service
- Google Docs
- Barista experience
- Front desk
- Computer skills
- Spanish
- Maintenance
- Microsoft Office
- Kitchen Experience
- Cash register
- Translation
- Food Preparation
- English
Certification
CPR, 11/01/21, 11/30/23
Additional Information
IB Diploma (2023)
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Barista
Aramark
09.2023 - 01.2025
Food Prep/Cashier
O Mai Boba
01.2023 - 07.2023
Call Center Representative
Florida Window and Door
06.2022 - 08.2022
Sales Associate
The Loft Outlet ANN Taylor
04.2022 - 06.2022
Dishwasher/Food Prep
Jo bistró
04.2021 - 08.2021
Bachelor's degree - Logistics and Supply Management
Florida International University
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