Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Keren Moreno

Humble

Summary

Personable and dedicated customer service representative with extensive experience in the industry. Solid team player with an upbeat, positive attitude, and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction, and contribute to company success. Articulate, enthusiastic, and results-oriented, with a demonstrated passion for building relationships, cultivating partnerships, and growing businesses. Committed job seeker with a history of meeting company needs, with consistent and organized practices. Skilled in working under pressure, and adapting to new situations, and challenges. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.

Overview

14
14
years of professional experience

Work History

Showroom Manager & Designer Sales Representative

Cambria
Houston
08.2024 - Current
  • I manage showroom budgeting and forecasting activities for optimal financial performance.
  • Developed showroom merchandising strategies to optimize product visibility, and increase sales.
  • I provide exceptional customer service by responding to inquiries, and resolving issues in a timely manner.
  • Organize team activities to build camaraderie and foster a pleasant workplace culture.
  • Provide leadership, insight, and mentoring to newly hired employees to supply knowledge of various company programs.
  • Plan promotional events to attract new customers, and boost revenue growth.
  • Keep the showroom clean and maintain neat, orderly product displays to deliver a professional appearance to guests.
  • Develop customized sales techniques to successfully sell and upsell services to new and existing clients.
  • Conduct market research to identify selling possibilities, and evaluate customer needs.
  • Generate new sales leads through cold calling and networking activities.
  • Engaged casual shoppers to provide information about featured products and recommend merchandise, driving sales opportunities.

Inside Sales Lead

Cambria
Houston
11.2022 - 08.2024
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Coordinated with logistics teams to ensure timely delivery of products to customers.
  • Exceeded department expectations for productivity and accuracy levels.
  • Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
  • Established new accounts and serviced existing accounts maintaining professional relationships.
  • Made outbound sales calls to contact prospective leads, using effective communication skills.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Achieved cost-savings by developing functional solutions to problems.
  • Worked with cross-functional teams to achieve goals.

Lead Administrative Assistant

Cambria
Houston
07.2020 - 11.2022
  • Prepared expense reports for approval prior to submitting them for reimbursement.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Answered multi-line phone system directing calls to appropriate personnel as necessary.
  • Performed basic bookkeeping duties such as invoicing customers or reconciling accounts payable records.

Administrative Assistant

Cambria
Houston
10.2017 - 07.2020
  • Developed and maintained filing systems for confidential documents and records.
  • Maintained inventory of office supplies and placed orders when necessary.
  • Processed invoices for payment using accounting software applications.
  • Managed incoming calls while providing information or transferring callers to appropriate personnel.
  • Greeted visitors and provided general information about the company.
  • Created spreadsheets in Microsoft Excel for record-keeping and reporting.
  • Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
  • Answered questions from customers regarding products and services offered by the company.

Assistant Manager

ALDI Supermarket
Humble
11.2013 - 10.2017
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Worked effectively in team environments to make the workplace more productive.
  • Delegated work to staff, setting priorities and goals.
  • Recruited and trained new employees to meet job requirements.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Monitored employee attendance records, timekeeping, and payroll information.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Assisted multiple locations in grand openings, during inventory weeks, and when short-staffed.

Men's & Kid's Department Manager

TJ Maxx, TJX Companies
Humble
10.2011 - 11.2013
  • Developed and implemented strategic departmental plans to achieve company targets.
  • Oversaw merchandising and display efforts, enhancing product visibility and appeal.
  • Executed targeted merchandising and promotional plans to meet department sales goals.
  • Resolved customer complaints and issues promptly and professionally.
  • Cross-trained in all departments to assist in other departments when shorthanded.

Education

High School Diploma -

Humble High School
Humble, TX
08-2011

Skills

  • Customer service
  • Multitasking capacity
  • Time management abilities
  • Attention to detail
  • Fast learner
  • Works well in a team or individual setting
  • Familiar with Microsoft Excel, Microsoft Word, Salesforce, and Oracle

Languages

English
Professional
Spanish
Professional

References

References available upon request.

Timeline

Showroom Manager & Designer Sales Representative

Cambria
08.2024 - Current

Inside Sales Lead

Cambria
11.2022 - 08.2024

Lead Administrative Assistant

Cambria
07.2020 - 11.2022

Administrative Assistant

Cambria
10.2017 - 07.2020

Assistant Manager

ALDI Supermarket
11.2013 - 10.2017

Men's & Kid's Department Manager

TJ Maxx, TJX Companies
10.2011 - 11.2013

High School Diploma -

Humble High School

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