Keren Noriega

-Provided excellent client care services

-Answer high number of inbound and outbound calls

-Transfer consumer directly to an attorneys office within our panel

-Refer unresolved consumer grievances to designated departments for further investigation

-Assisted clients with instructions to navigate their online payroll.

-Guided clients through the payroll portal to pay employees based gross, garnishments, and jurisdictions.

-Adjustments in payroll, employee profiles, adjusted W2's to accommodate client preferred requests.

-Support customers by providing information, answering questions, and responding to complaints

-Resolve service problems by clarifying the customer's concern and explaining the best solution to solve the problem

-Increased customer satisfaction ratings by 15% while focusing on developing new business

-Developed customer relations by providing a consultative approach

-Led a team of receptionists and ensured customer satisfaction by providing my team with training and coaching

-Compiled information to create reports and presentations for weekly meetings with ownership

-Managed the hotel reservation system

-Administered the online Web Booking system and allocated rooms accordingly

-Greeted all guests and visitors in the reception area

-Created a seamless and memorable buying experience for clients

-Networked with clients to establish new customer relationships and business

-Built a high-volume customer base using various sales techniques

-Raised brand awareness using various forms of social media to market the products and brand

-Utilized various tools and methods of recordkeeping to manage and track requisitions and billing inquiries

-Lent artistic expertise by providing graphic design for internal projects

-Maximized efficiency by rebuilding and organizing all internal record keeping spreadsheets

-Established and cultivated outside vendor relationships