Keren Silvas
Morgan Hill,CA
Summary
Highly driven employee eager to embark on a fresh challenge as an Executive Assistant. I bring to the table a strong work ethic, adaptability, and outstanding interpersonal abilities. Proficient at operating independently, I excel in swiftly acquiring new skills.
With over 18 years of experience as a customer-centric sales professional, I have honed my skills in relationship building . My professional demeanor, coupled with expertise in expanding network connections, effectively fielding and solving customer complaints , positions me well for success. In summary, my extensive background in sales provides me with a versatile skill set that will help me shift into the Executive Assistant position and to meet the demands of this role.
Overview
23
23
years of professional experience
Work History
Sales Representative
Testworld
Morgan Hill, CA
10.2018 - Current
- Employed cold calling, prospecting and networking to land new customers and penetrate new markets.
- Built trusting relationships with customers by making personal connections.
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Organized client visits, presentations, product demonstrations and trade shows.
- Coordinated onsite sales visits and meetings .
- Analyzed customer feedback to improve products and services.
- Provided technical support for customers using the company's products or services.
- Utilized CRM software tools to track progress of each sale cycle stage.
Inside Sales Manager
Micro Precision Calibration and Test Equipment
San Jose, CA
03.2001 - 09.2018
- Employed cold calling, prospecting and networking to land new customers and penetrate new markets.
- Communicated with repeat customers to build long-term relationships.
- Fielded customer feedback and complaints.
- Negotiated prices, terms of sale and service agreement to close transactions and annual contract renewals.
- Maintained monthly sales of 100K for our San Jose Division
- Increased repeat customer base by maintaining relationships with high-profile clients and effectively managing service issues.
- Created presentation materials for sales, customer relations, and management purpose
- Liaised between outside sales representatives and accounts to optimize customer service.
- Maintained detailed account records and contact logs to facilitate sales process.
- Leveraged CRM software skills to generate pipeline and account reports weekly.
- Participated in IS0 2001 and 17025 audits
Education
Associate of Arts - Business Administration
De Anza College
Cupertino, CA01-1998
Skills
- Motivated and a team player
- Outlook Email and Calendar Management
- Microsoft word, Excel, Teams
- Organized and detailed oriented
- Strong Oral and Written communication
- Presentation Development, Powerpoint
- Professional and mature
- Meeting planning
- Travel Coordination
- Multitasking
Languages
Spanish
Professional
References
References available upon request.
Timeline
Sales Representative
Testworld
10.2018 - Current
Inside Sales Manager
Micro Precision Calibration and Test Equipment
03.2001 - 09.2018
Associate of Arts - Business Administration
De Anza College
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