Kerene Miller
Myrtle Beach,SC
Summary
With 5+ years of customer service experience in retail, logistics, and administrative support, I have developed expertise in order processing, quality control, and logistics coordination. Thriving in fast-paced environments, consistently meeting high standards. Strong technical proficiency in Microsoft Office Suites allows for efficient navigation of various software platforms. A self-motivated and highly adaptable individual, I am always eager to learn and tackle new challenges.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Digital Shopper
WALMART
05.2023 - Current
- Accurately process and prepare customer orders, maintaining high standards for order integrity and quality control
- Execute effective product substitutions when necessary, balancing customer preferences with available inventory
- Engage with customers to confirm order satisfaction, fostering positive experiences and customer loyalty.
Cargo Traffic Agent
LAPARKAN JAMAICA LTD
08.2020 - 02.2022
- Ensured accurate preparation and thorough review of import and export documentation, facilitating compliant and efficient cargo transactions
- Coordinated transportation logistics with shipping entities, streamlining the process for optimal delivery scheduling
- Handled communications with vendors to resolve claims and negotiate payment adjustments, while also maintaining transparent shipment status updates with customers.
Administrative Assistant
Security Administrators Limited
02.2018 - 07.2020
- Managed supply chain logistics, optimizing asset and facility utilization to enhance operational efficiency
- Prepared detailed reports for senior management, ensuring accurate reflection of supply inventory and order fulfillment status
- Supported security officers in operational activities and facilitated timely processing of National Port Identification Cards and shipping certifications for clients.
Customer Service Representative
STARTEK INC (JAMAICA)
10.2016 - 01.2018
- Handled high-volume inbound and outbound communications, efficiently addressing customer inquiries and concerns
- Assessed individual customer requirements, clarified critical information, and delivered appropriate resolutions or alternatives
- Maintained accurate records of customer interactions, managed account processing, and organized documentation.
Education
High School Diploma -
Greater Portmore High
JamaicaSkills
- Proficient Knowledge in the Microsoft Suites
- Work Well With Minimal Supervision
- Exceptional Oral & Written Communication Skills
- Exceptional Problem-Solving Skills
- Organized
- Works Well Under Pressure
- Order Fulfillment
- Shipping logistics
- Customer Service
- Attention to Detail
- Product Knowledge
- Documentation And Reporting
Certification
Dangerous Good Management Certified, Laparkan Shipping
Timeline
Digital Shopper
WALMART
05.2023 - Current
Cargo Traffic Agent
LAPARKAN JAMAICA LTD
08.2020 - 02.2022
Administrative Assistant
Security Administrators Limited
02.2018 - 07.2020
Customer Service Representative
STARTEK INC (JAMAICA)
10.2016 - 01.2018
High School Diploma -
Greater Portmore High
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