Summary
Overview
Work History
Education
Skills
Volunteer Work
Timeline
Generic

Keren E. Sorto

3920 Back Creek Church Rd, Charlotte,NC

Summary

a young

Overview

6
6
years of professional experience

Work History

Office Assistant

KASA Landscaping LLC
08.2018 - Current

Help organize and maintain office common areas.

Performing general office clerk duties and errands.

Maintaining supply inventory for employment-related forms, supplies, and uniforms.

Assisting with accounting duties, and payroll.

Special projects and assignments as needed.

Interacted with customers by phone, email, or in person to provide information.

Ordered office supplies and kept the office stocked with needed resources to operate smoothly.

Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.

Increased customer satisfaction by providing professional and courteous front desk support.

Clinic Training Hours

Southeastern College
10.2022 - 06.2023

Talk with clients about their symptoms, medical history, and treatment goals.

Evaluate clients before and during massage to locate painful or tense areas of the body.

Manipulate muscles, tendons, ligaments, and other soft tissues of the body.

Provide guidance on stretching, strengthening overall relaxation, and improving their posture.

Document clients' conditions and progress.

Clean workspace and sanitize equipment.

Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.

Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.

Cultivated positive relationships with clients through a professional demeanor and excellent interpersonal skills.

Confirmed appointments, communicated with clients, and updated client records.

Kept reception area clean and neat to give visitors a positive first impression.

Maintained confidentiality of information regarding clients and company.

Organized, maintained, and updated information in computer databases.

Education

Associate of Arts - Business Administration

Central Piedmont Community College
Charlotte, NC
01.2025

Cert. Prof. Clinical Massage Therapy -

Southeastern College
Charlotte, NC
06.2023

High School Diploma -

Providence High School
Charlotte, NC
06.2022

Skills

    Bilingual in English and Spanish

    Organizational Skills

    Attention to Detail

    Professionalism

    Leadership

    Empathy

    Document Control

    File Maintenance

    Appointment Setting

    Customer Service

    Problem-solving skills

    Interpersonal Communication

Volunteer Work

Missions Work to El Salvador

Timeline

Clinic Training Hours

Southeastern College
10.2022 - 06.2023

Office Assistant

KASA Landscaping LLC
08.2018 - Current

Associate of Arts - Business Administration

Central Piedmont Community College

Cert. Prof. Clinical Massage Therapy -

Southeastern College

High School Diploma -

Providence High School
Keren E. Sorto