Customer-focused professional with experience in client relations, problem-solving, and fast-paced service environments. Adept at managing customer needs, coordinating with teams, and ensuring a seamless service experience. Strong communication skills, bilingual proficiency (English & Spanish), and a results-driven mindset. Seeking a Service Advisor role to leverage my skills in customer service, organization, and technical knowledge.
• Managed high-value client accounts, ensuring top-tier service and satisfaction.
• Acted as a liaison between clients and carriers, coordinating shipments and resolving issues efficiently.
• Built and maintained strong relationships through proactive communication and problem-solving.
• Thrived in a fast-paced environment, handling multiple tasks while meeting strict deadlines.
• Delivered exceptional customer service by assisting customers with purchases and inquiries.
• Managed transactions, ensured store organization, and maintained accurate inventory.
• Assisted in the pharmacy, processing orders and ensuring compliance with confidentiality regulations.
• Developed attention to detail and the ability to adapt to different customer needs.
✔ Customer Service & Relationship Management
✔ Communication & Active Listening
✔ Problem Solving & Conflict Resolution
✔ Time Management & Multitasking
✔ Team Collaboration & Leadership
✔ Sales & Upselling Techniques
✔ Automotive Service Coordination (Basic Knowledge)
✔ Bilingual: English & Spanish