Summary
Overview
Work History
Education
Skills
Timeline
Generic

Keren M. Ibarra

Houston,TX

Summary

Healthcare administrative professional skilled in coordinating surgeries based on insurance protocols, facility availability, and surgeon specifications. Demonstrates strong multitasking capabilities alongside effective communication and planning skills. Acknowledged for exceptional organizational practices and time management, consistently providing high-quality service to patients and healthcare providers.

Overview

11
11
years of professional experience

Work History

Surgical Coordinator

Diagnostic Eye Center
Houston, TX
08.2021 - Current
  • Scheduled pre-operative appointments with patients, obtained consent forms and collected necessary insurance information.
  • Verified patient eligibility for particular types of surgeries based on health plan guidelines or coverage limitations.
  • Organized patient charts for surgical procedures and ensured accuracy of all documents.
  • Entered data into electronic medical record system accurately and timely using ICD-10 coding standards when applicable.
  • Reviewed incoming referrals from primary care providers before scheduling any procedure or appointment.
  • Checked patient insurance and collected pre-authorizations from providers.

Insurance Verification Specialist

Diagnostic Eye Center
Houston, TX
07.2020 - 08.2021
  • Evaluated policies and procedures related to Insurance Verification activities.
  • Responded promptly to customer inquiries regarding their benefits and eligibility status.
  • Maintained accurate documentation on all pre-authorization requests, denials and appeals.
  • Verified patient eligibility for insurance coverage by contacting insurance carriers and obtaining the necessary authorization numbers.
  • Verified that patients had proper insurance coverage prior to procedures or appointment scheduling.

Missionary Worker

Light Of The World Church
Houston, TX
12.2016 - 06.2020
  • Provided pastoral care visits to members of the congregation who were sick or homebound.
  • Developed programs for youth activities such as Bible study, prayer groups, and mission trips.
  • Conducted weekly church services with sermons, prayers, and hymns.
  • Assisted with translation services between English-speaking visitors and foreign nationals. (India, Spain and Turkey)

Front Desk Receptionist

Diagnostic Eye Center
Houston, TX
10.2014 - 06.2016
  • Provided administrative support such as filing documents, photocopying and scanning materials.
  • Greeted customers warmly and made them feel welcome.
  • Maintained an organized reception area and ensured that all guests were attended to promptly.
  • Assisted with scheduling appointments for clients and visitors.
  • Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
  • Responded to customer inquiries via phone, email, and in person.

Education

Associate of Applied Science -

Lone Star College Cy-fair
Houston, TX
05-2011

Skills

  • Insurance verification
  • Time management
  • Patient scheduling
  • HIPAA compliance
  • Phone etiquette
  • Problem solving
  • Organizational skills

Timeline

Surgical Coordinator

Diagnostic Eye Center
08.2021 - Current

Insurance Verification Specialist

Diagnostic Eye Center
07.2020 - 08.2021

Missionary Worker

Light Of The World Church
12.2016 - 06.2020

Front Desk Receptionist

Diagnostic Eye Center
10.2014 - 06.2016

Associate of Applied Science -

Lone Star College Cy-fair

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Keren M. Ibarra