KERENSA FRITSCH
Gun Barrel City,TX
Summary
Dynamic and adaptable professional with a strong track record of thriving in fast-paced, ever-changing environments. Exceptional customer service skills are complemented by excellent communication and problem-solving abilities. Proven experience in effectively addressing and resolving customer issues while fostering team collaboration to achieve positive outcomes. Recognized for reliability and a commitment to delivering results that enhance overall customer satisfaction.
Overview
24
24
years of professional experience
Work History
Customer Service Representative
West Cedar Creek Municipal Utility District
04.2019 - 06.2025
- Keeping records of all transactions performed and daily balancing
- Collaborated with team members to streamline communication processes, improving workflow efficiency.
- Trained new staff on customer service protocols and system navigation to enhance team performance.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Resolved customer inquiries and complaints efficiently, enhancing overall satisfaction rates.
- Processed utility billing inquiries, ensuring accurate account management and timely responses.
Penetration Testing Coordinator
Atos
09.2013 - 10.2018
- Regulated the activities of 8 testers and corresponded with over 100 companies
- Developed and maintained comprehensive test documentation to support project deliverables.
- Facilitated effective communication between testers, developers, and stakeholders to ensure timely resolution of issues.
- Orchestrated the processes of the testing department and ensured its efficient operation
- Coordinated testing schedules and resources to ensure timely execution of test plans.
Co-Owner
Tri Cities Lawn Care
05.2001 - 04.2011
- Determined budgets, goals, and objectives and guaranteed all were met
- Oversaw daily operations, ensuring efficient service delivery to clients.
- Cultivated relationships with clients, enhancing customer satisfaction and retention.
- Managed day-to-day operations efficiently, ensuring smooth workflow and timely completion of tasks.
Education
Information Technology Systems Administrator -
My Computer Career
01.2020
Associates in Liberal Arts -
Trinity Valley Community College
01.2018
Certificate - Office Procedures
Executive Secretarial School
Dallas, TX01.1993
Skills
- Deployment of wireless network systems
- Customer service
- Effective listening
- Problem-solving skills
- Accurate data entry
- Customer service management
- Conflict resolution
- Client relationship management
- Customer service expertise
- Proficient in computer applications
- Skilled in resolving conflicts
- Customer complaint resolution
- Microsoft Excel
- Effective complaint resolution
- Payment processing
- Client relations
- Professional telephone demeanor
- Customer satisfaction measurement
- Call center management
- Microsoft outlook
- Scheduling
- Office administration
- Microsoft Office Suite
- Microsoft PowerPoint
- Data entry
Work Preference
Work Type
Full TimePart TimeLocation Preference
RemoteOn-SiteTimeline
Customer Service Representative
West Cedar Creek Municipal Utility District
04.2019 - 06.2025
Penetration Testing Coordinator
Atos
09.2013 - 10.2018
Co-Owner
Tri Cities Lawn Care
05.2001 - 04.2011
Information Technology Systems Administrator -
My Computer Career
Associates in Liberal Arts -
Trinity Valley Community College
Certificate - Office Procedures
Executive Secretarial School