Kerensa Mara
Eufaula,OK
Summary
Hands-on Regional Operations Manager with exceptional gifts in budgetary and cost control. Adaptable and versatile to oversee multiple locations. Exceptionally skilled at motivating location managers to perform duties and achieve highest potential. Knowledgeable and dedicated customer service professional with extensive experience . Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Area Manager of Operations
Uncle Jimmys LLC/ 69 Cattle Company LLC
Eufaula , OK
03.2021 - Current
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed purchasing, sales, and customer account operations efficiently.
- Designed web pages, signs for company, implemented contracts for employees, negotiated insurance, and worked directly with vendors for products.
Restaurant General Manager
Beaver Bar And Grill
Eufaula , OK
04.2019 - 04.2022
- Set clear expectations and created positive working environment for employees.
- Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank.
- Orchestrated positive customer experiences by overseeing every area of customer service, and marketing operations.
- Maintained facility, plumbing, septic, kitchen bar and server equipment.
- Prepared restaurant business plan by reviewing demands, analyzing competitors and developing projections for sales and finances.
- Managed 30 employees, increased sales, cut labor costs by 25%, implemented new menu to improve ticket times, quality of food, which led to increase in customers and revenue.
- Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
- Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
Warehouse Supervisor
Greenville Distribution Center
Greenville , IL
12.2016 - 12.2018
- Supervised shipping and receiving, distribution, and workplace safety.
- Supervised warehouse operations by managing employees during shifts.
- Completed daily operations on time and maintained high standards of accuracy.
- Monitored employee performance and offered mentoring and leadership to improve any deficiencies.
- Operated warehouse material handling equipment correctly to move loads.
- Maintained high levels of accuracy in daily operations.
- Oversaw inventory control levels and verified compliance with storage and organization processes.
- Kept detailed records of inventories and merchandise inventory transactions.
- Monitored adherence to safety protocols and company policies by staying attentive to details.
- Iventory management , identified discrepancies, and investigated as needed.
- Led team of 6 receive to record new stock as its delivered or shipped out.
Education
Associate of Science - Nursing
Green Country Technology Center
Okmulgee, OK09.2010
Skills
- Team building
- Decision-Making
- Flexible and Adaptable
- Active Listening
- Multitasking Abilities
- Excellent Communication
- Organization and Time Management
- Problem-Solving
- First Aid/CPR
- Effective leader
- Employee scheduling
- Relationship building
- Staff training/development
- Delegation
Certification
- ServeSafe Manager Certification
- Certified in Suicide Prevention Intervention. CPR & First Aid
- Trained in spiritual and religious competencies
Timeline
Area Manager of Operations
Uncle Jimmys LLC/ 69 Cattle Company LLC
03.2021 - Current
Restaurant General Manager
Beaver Bar And Grill
04.2019 - 04.2022
Warehouse Supervisor
Greenville Distribution Center
12.2016 - 12.2018
Associate of Science - Nursing
Green Country Technology Center
- ServeSafe Manager Certification
- Certified in Suicide Prevention Intervention. CPR & First Aid
- Trained in spiritual and religious competencies
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