Kerenton Green
Memphis,TN
Summary
Systems Engineer with 3+ years of experience in identity and access management, SaaS administration, and endpoint management within enterprise environments. Proven ability to manage user lifecycle workflows, enforce security policies, and support cloud-based platforms including Microsoft 365 and Azure AD (Entra ID). Experienced in troubleshooting Tier 1–3 issues, automating processes using PowerShell, and supporting identity-driven IT operations.
Overview
3
3
years of professional experience
5
5
Certifications
Work History
Systems Engineer
Thrive NextGen
Memphis, Tennessee
01.2026 - Current
- Administered identity and access management via Microsoft Entra ID, overseeing user provisioning, MFA enforcement, and role-based access control (RBAC) to enhance security posture.
- Managed user lifecycle workflows (onboarding, offboarding, access changes), ensuring secure and timely account provisioning and deactivation to mitigate access risks.
- Supported SSO integrations and resolved authentication issues across SaaS platforms, including Microsoft 365 and third-party applications, improving user access experiences.
- Manage and support endpoint devices via Intune, including policy enforcement, compliance monitoring, and device troubleshooting.
- Provide Tier 2/3 support for identity, access, and SaaS-related issues across enterprise environments.
Technical Support Engineer
Thrive NextGen
Memphis, Tennessee
01.2025 - 12.2025
- Delivered Tier 1–2 support across Microsoft 365, Active Directory, and endpoint environments.
- Facilitated account provisioning, password resets, MFA setup, and access troubleshooting for enhanced user access.
- Supported Exchange Online, Teams, and SharePoint, resolving user and system issues.
- Diagnosed and resolved device and application issues, directly contributing to increased end-user productivity.
- Documented solutions and enhanced internal knowledge base for improved team resource accessibility.
Associate Engineer
Thrive NextGen
Memphis, Tennessee
10.2023 - 01.2025
- Managed high-volume ticket queue to provide timely support for end users across diverse environments.
- Provided remote troubleshooting for Windows devices and SaaS applications.
- Facilitated onboarding and offboarding processes by setting up accounts and removing access efficiently.
- Escalated complex identity and system issues to senior engineers for resolution.
Education
Bachelor of Science - Cloud And Network Engineering
Western Governors University
Memphis04-2026
Skills
Identity and access management
Single sign-on (SSO)
Multi-factor authentication (MFA)
Role-based access control (RBAC)
Conditional access
User provisioning
Lifecycle management
Microsoft 365 administration
Exchange Online management
SharePoint administration
Intune endpoint management
PowerShell scripting
Graph API integration
SaaS administration
Troubleshooting and automation
Security compliance
Certification
CompTIA Network+
Timeline
Systems Engineer
Thrive NextGen
01.2026 - Current
Technical Support Engineer
Thrive NextGen
01.2025 - 12.2025
Associate Engineer
Thrive NextGen
10.2023 - 01.2025
Bachelor of Science - Cloud And Network Engineering
Western Governors University