Keretta Coats
Killeen,TX
Summary
Professional caregiver with strong expertise in providing compassionate and efficient assistance to individuals. Skilled in personal hygiene care, meal preparation, and mobility support. Known for teamwork, reliability, and adaptability in dynamic environments. Adept at maintaining positive and supportive atmosphere, ensuring comfort and dignity for all.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Experienced with sorting, loading, and unloading packages in fast-paced environment. Utilizes efficient handling techniques to ensure accurate and timely deliveries. Track record of maintaining high physical endurance and attention to detail.
Overview
6
6
years of professional experience
Work History
Early Head Start Teacher
Hill Country Community Action Association
01.2025 - Current
- Provided ongoing professional development for staff members by leading workshops on best practices in early childhood education settings.
- Improved student literacy rates by implementing engaging reading activities and strategies.
- Strengthened student language skills through daily exposure to vocabulary-rich stories, songs, and conversations.
- Reduced behavioral issues by creating a positive classroom environment with clear expectations and consistent consequences.
Customer Service Representative
GC Services
10.2024 - 01.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Package Handler
Amazon
06.2023 - 12.2024
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
Custodian
Killeen Independent Sch District
07.2019 - 08.2024
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Kept building spaces premises clean inside and outside.
- Maintained a well-organized supply closet for easy access to necessary tools.
- Replaced and refilled paper towel and toilet paper dispensers for users convenience.
- Moved furniture for cleaning and set up for special events.
- Followed safety protocols and safe use of protective gear to prevent injury to self and others.
- Enhanced cleanliness and safety by regularly sanitizing high-touch surfaces.
Personal Care Assistant
Coryell Memorial Healthcare System
06.2019 - 06.2023
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
- Built strong relationships with clients to deliver emotional support and companionship.
Education
High School Diploma -
Shoemaker High School
Killeen, TX05-2019
Skills
- Positive reinforcement
- Emotional support
- Personal hygiene assistance
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Package unloading
- Heavy lifting
- Team collaboration
- Problem Solving
- Leadership
- Time Management
Timeline
Early Head Start Teacher
Hill Country Community Action Association
01.2025 - Current
Customer Service Representative
GC Services
10.2024 - 01.2025
Package Handler
Amazon
06.2023 - 12.2024
Custodian
Killeen Independent Sch District
07.2019 - 08.2024
Personal Care Assistant
Coryell Memorial Healthcare System
06.2019 - 06.2023
High School Diploma -
Shoemaker High School
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