Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

Keri-Anne Ruzin

Summary

Proven leader and compassionate communicator, adept at problem-solving and multitasking, significantly enhanced customer satisfaction at Mc Donalds. Skilled in behavioral management and verbal communication, consistently delivering results by building strong relationships and promoting a safe, efficient workplace. Demonstrates a flexible schedule and a commitment to ethical standards, driving team success and client loyalty.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Caregiver

Helm-Ruzin Household
04.2015 - 05.2024
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Built strong relationships with clients to deliver emotional support and companionship.

Crew Member

Central Container
02.2021 - 05.2021
  • Maintained clean and organized worksites, minimizing hazards and promoting a safe working environment.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Demonstrated strong work ethic, completing physically demanding tasks under varying conditions.
  • Performed general housekeeping and cleaning tasks.
  • Assisted team members with tasks that require group effort.
  • Completed tasks efficiently for timely project completion within set deadlines.
  • Notified supervisors of defective equipment or material.
  • Collaborated with team members to carry out efficient work with optimal safety and achieve timetables.
  • Increased productivity with effective communication and collaboration among team members.

Customer Service Representative

Caribou Coffee
12.2019 - 02.2020
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Shift Leader

Mc Donalds
11.2017 - 12.2018
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.

Education

Certified Peer Recovery Specialist - Peer Recovery Specialist

Refocus Recovery
Minnesota
05.2024

No Degree - Addiction

Life Skills
Saint Paul, MN
11.2007

High School Diploma -

Arlington High School
Saint Paul, MN
06.1998

Skills

  • Respectful and Compassionate
  • Time Management
  • Problem-Solving
  • Dependable and Responsible
  • Multitasking and Organization
  • Basic Housekeeping
  • Emotional Support
  • Documentation
  • Strong Ethics
  • Relationship Building
  • Flexible Schedule
  • Verbal and written communication skills
  • Flexible schedule and availability
  • Compassionate communication
  • Supportive Companionship
  • Behavioral Management

Certification

Certified Peer Recovery Specialist Training May6-May 10th

Additional Information

I have a lot of history with the knowledge of addiction from the history of my own substance use and I would like to bring that along with my opportunity to Certify to your company. I am freshly out of the training so your company has the opportunity to mold me into this position.

Timeline

Crew Member

Central Container
02.2021 - 05.2021

Customer Service Representative

Caribou Coffee
12.2019 - 02.2020

Shift Leader

Mc Donalds
11.2017 - 12.2018

Caregiver

Helm-Ruzin Household
04.2015 - 05.2024

Certified Peer Recovery Specialist - Peer Recovery Specialist

Refocus Recovery

No Degree - Addiction

Life Skills

High School Diploma -

Arlington High School

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Keri-Anne Ruzin