Keri Ansley
Patient Account Rep.
Dawsonville,GA
Summary
Results-driven surgery scheduler with 12 years of experience in managing complex schedules, ensuring accuracy, and maintaining confidentiality. Proficient in various software systems, including MD Staff, Epic, Agility and Availity. Proven track record of providing exceptional customer service, training and developing team members, and implementing efficient scheduling processes. Possesses strong organizational and communication skills, with experience in office management, accounts payable, and accounts receivable. Compliant with HIPAA regulations and holds up to date CPR and is a Certified Notary Public.
Overview
18
18
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work History
Patient Service Representative
Piedmont Urgent Care By Wellstreet
12.2024 - Current
- Streamlined appointment scheduling for increased patient convenience and reduced wait times.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Managed patient registration process, confirming data accuracy and completeness.
- Collaborated with clinical staff to coordinate care plans, resulting in improved patient outcomes.
- Assisted patients in filling out check-in and payment paperwork.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Entered patient demographic and insurance data into electronic medical record system.
- Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Actively participated in team meetings focused on improving workflows and enhancing overall practice performance.
- Took copayments and compiled daily financial records.
- Handled complex insurance pre-authorization processes accurately, enabling timely delivery of necessary medical services.
- Assisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered.
- Coordinated referrals efficiently between primary care providers and specialists, ensuring a seamless patient experience.
- Increased overall practice revenue by diligently collecting copayments and outstanding balances at the time of service.
- Verified insurance eligibility and coverage for patients.
- Supported new Patient Service Representatives'' orientation process by sharing expertise on office procedures.
- Built and maintained positive working relationships with patients and staff.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Assisted in the implementation of electronic health record systems to streamline workflow processes and improve data accessibility.
- Improved the overall patient registration process by implementing new procedures and training team members accordingly.
- Addressed any discrepancies in billing or insurance claims promptly to minimize potential financial issues for both patients and the organization.
- Served as a liaison between patients, physicians, nurses, and administrative staff to facilitate smooth operations within the clinic or healthcare facility.
- Trained new staff on filing, phone etiquette and other office duties.
Accounts Payable Clerk
Gainesville Surgery Center
01.2020 - 12.2024
- Processed and verified invoices, purchase orders, and expense reports for accuracy and completeness
- Managed accounts payable aging report to ensure timely payment of vendor invoices
- Reconciled vendor statements and resolved any discrepancies in a timely manner
- Maintained accurate records of all accounts payable transactions in the accounting system
- Assisted with month-end closing activities by preparing accruals and reconciling accounts payable balances
- Collaborated with purchasing department to resolve pricing or quantity discrepancies on invoices
- Responded to vendor inquiries regarding payment status or invoice issues promptly and professionally
- Performed regular audits of accounts payable processes to identify areas for improvement and implement best practices
- Maintained confidentiality when handling sensitive financial information during daily tasks
- Developed and maintained strong relationships with key vendors, resulting in improved communication and issue resolution
- Managed vendor database, ensuring accurate and up-to-date information for efficient payment processing
Surgery Scheduler
Gainesville Surgery Center
01.2020 - 12.2024
- Scheduler since mid 2021
- Included were Gastro, Ortho, General, Ophthmlgy, Nuero & Pain
- I deal with minimum 10-15 other office schedulers and their physician and patient needs in my facility daily
- Working with all insurance types
- Verification and pre authorization needs along with patient financial responsibility
- I am also the credentialing officer for GSC
- Served as the main point of contact for employees regarding schedule-related inquiries or concerns
- Conducted regular meetings with supervisors/managers to review upcoming schedules, address any conflicts or challenges, and make necessary adjustments
- Distributed finalized schedules to employees in a timely manner via email or online platform
- Investigated and resolved any discrepancies or issues related to the schedule (block times requested or needed by physicians)
- Liaised with external vendors/contractors regarding their availability for upcoming surgeries requiring implants
- Served as a subject matter expert on scheduling software/systems, providing guidance/troubleshooting support to users within the organization
- Maintained confidentiality of sensitive information (e.g., personal data, medical records) when handling scheduling-related tasks
- Conducted regular audits of the scheduling system/database to identify and correct any data inaccuracies or inconsistencies
- Implemented schedule adjustments as necessary to accommodate changes in resources or priorities
- Trained team members on scheduling tools and techniques for improved efficiency in O.R
- Block times
- Increased team productivity by providing clear task assignments within the schedule
- Maintained a high level of accuracy in scheduling to minimize conflicts and maximize productivity
- Responded promptly to schedule changes or cancellations, adjusting calendars and block times accordingly
- Collaborated with team members to prioritize tasks and optimize daily schedules
- Developed strong relationships with schedulers/vendors through effective communication skills during appointment scheduling process
- Provided training and guidance to new employees on scheduling procedures and software tools
- Maintained an organized filing system for easy retrieval of documents related to appointments and schedules
- Updated online portals or websites with accurate information regarding upcoming events or availability of services or changes in physicians
- Served as a resource person within the organization regarding best practices in appointment scheduling techniques and O.R
- Times
- Maintained a professional demeanor when interacting with patients, colleagues, and vendors during appointment scheduling process
Shift Supervisor
Amicalola Falls State Park & Lodge
03.2016 - 03.2020
- Made a weekly schedule for FOH employees
- Did all ordering & inventory for alcohol
- Assisted in payroll
- Delegated to FOH & BOH job specifics
- Maintained a close and professional working relationship with all vendors and distributors
- Designed weekly specials - menu and drink itself
- Liaison between departments
- Maintained guest relations
- Assisted other departments in guest relations
- Kept the front and back of restaurant employees unified
- Trained all current servers, host, cashiers
- Held team meetings and kept upper management informed on changes
Office Assistant
Purdy's Lawn Care
06.2015 - 07.2017
- Answered phones
- Scheduled jobs and client requests
- Scheduled employees for jobs
- Maintained quick books and weekly bank runs
- Ordered parts and assisted in the field as necessary
- Data entry for service agreements
- Client contact for payments
- Created & Maintained Social Media profiles for advertisement
Office Assistant
Bradenton Dental
02.2012 - 01.2014
- Answered phones
- Scheduled appointments, current or new
- Kept files neat and in order with proper insurance codes
- Assisted in cleaning, organizing stations
- Assisted with impressions, molds
- Assisted w/ Dentrix
- Was learning as I went
Bartender/Server
Various places
04.2007 - 12.2012
- Bartended and served at various locations around the square
Education
Pensacola Christian Academy
Pensacola, FL 01.1995 - 12.2000
Skills
Cash management
Certification
Certified Notary Public
Timeline
Patient Service Representative
Piedmont Urgent Care By Wellstreet
12.2024 - Current
Accounts Payable Clerk
Gainesville Surgery Center
01.2020 - 12.2024
Surgery Scheduler
Gainesville Surgery Center
01.2020 - 12.2024
Shift Supervisor
Amicalola Falls State Park & Lodge
03.2016 - 03.2020
Office Assistant
Purdy's Lawn Care
06.2015 - 07.2017
Office Assistant
Bradenton Dental
02.2012 - 01.2014
Bartender/Server
Various places
04.2007 - 12.2012
Pensacola Christian Academy
01.1995 - 12.2000
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