Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Keri A. Reynolds

Bozeman,MT

Summary

Personable, hardworking and seasoned Property Manager with years of expertise in effectively overseeing daily operations across various multi-family communities. Adept at forging and sustaining lasting professional relationships with individuals and groups at all levels. Skilled in renewing leases and garnering new ones due to interpersonal savvy and aptitude for connecting with others to assess their needs and pair them with solutions. Creator of a strong sense of community and belonging amongst residents. Well-versed in multitasking to juggle multiple priorities at once; thrive under pressure as an independent achiever and contributory team member.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Lease Up Property Manager

Mosaic Residential
04.2024 - Current
  • Monitor market trends closely, adjusting rental rates accordingly to remain competitive within the regional market landscape.
  • Manage budgetary constraints to maximize profitability while maintaining high-quality living environments for residents.
  • Foster a sense of community among residents through well-planned social events and activities that encouraged interaction amongst neighbors.
  • Reduce vacancy periods by implementing strategic marketing initiatives targeting specific demographics within the community.
  • Manage budget effectively, ensuring all property expenses were kept within allocated funds.
  • Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.

Property Manager

LIFE BRIDGE Management /Cardinal Group
01.2022 - 04.2024
  • Directed finance and operation functions in a community setting
  • Coordinated leasing, collections, resident services, maintenance and information reporting
  • Took over the brand-new lease up at 72% occupancy in November 2022, and had the property stabilized at 98% by March 2023
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
  • Monitored market trends closely, adjusting rental rates accordingly to remain competitive within the regional market landscape.

COMMUNITY MANAGER

ROUNDHOUSE
01.2021 - 01.2022
  • Managed 240-unit community
  • Partner with investors and owners to create a profitable investment
  • Led an occupied unit Appliance Upgrade package to create an increase in revenue stream
  • Managed a property upgrade to include full exterior repaint and the addition of a 24-hour sport court
  • Increased market rates by 30% within the first 9 months of take-over

COMMUNITY MANAGER

TARRAGON PROPERTY SERVICES
01.2020 - 01.2021
  • Established and led a team that operates according to corporate standards for integrity and professionalism
  • Played a key role in hiring, training, supervising and assessing the performance of onsite personnel
  • Served as a coach and mentor to staff, providing recommendations for promotions
  • Processed disciplinary actions including terminations, garnering feedback as needed from Human Resources
  • Worked both independently and in teams to surpass expectations and ensure resident satisfaction
  • Assessed market conditions to anticipate changes and trends that may affect community profitability
  • Coordinated marketing functions and analyze monthly financials
  • Examined closing ratios of Leasing Consultants to meet requirements; suggested extra training as needed
  • Reviewed renewals and prepare rent increase recommendations
  • Finalized daily, weekly and monthly reports with timeliness and attention to detail
  • Determined the need for community capital improvements or repairs; developed job specifications, performed contract developments and facilitated negotiations

SENIOR COMMUNITY MANAGER

CONAM MANAGEMENT CORPORATION
01.2016 - 01.2020
  • Oversaw daily operations for Crystal View-Alvista Long Beach; included heading marketing, financial and company goal achievement efforts across two apartment communities staffed by a team of 18
  • Effectively repositioned properties that experienced fiscal and occupancy struggles; called on years of experience to create dynamic teams using leadership savvy
  • Led large-scale renovations including interior and exterior building and landscaping projects
  • Stabilized asset during the first 45 days in this role
  • Improved occupancy from 82% to 95%, achieving rent growth beyond market expectations
  • Achieved the aforementioned by engaging in a full-scale assessment of opportunities and acting on these using each employee's individual strengths to work collectively towards success

FAMILY SERVICE COUNSELOR

SERVICE CORPORATION INTERNATIONAL (SCI)
01.2014 - 01.2016
  • Guided the residents of Pacific View Memorial Park; aiding them in making decisions regarding cemetery and mortuary needs
  • Developed and facilitated effective sales presentations in a compassionate, professional manner in order to establish trust-based relationships with clients during their most difficult times
  • Also coordinated and led educational training to help families pre-plan
  • Offered provider and family support benefits to families after the deaths of their respective loved ones
  • Connected with prospects, scheduling appointments and managing the sales process to bolster revenue

COMMUNITY MANAGER-SENDERO APARTMENTS

THE IRVINE COMPANY
01.2005 - 01.2014
  • Directed finance and operations functions in a community setting; coordinated leasing, collections, resident services, maintenance and information reporting, as well as the Affordable Housing Program
  • Drove revenue enhancement efforts including the implementation of profitable capital improvements
  • Managed the daily activities of five on-site team members, assessing their performance levels and driving the importance of accountability; earned Assistant Manager certification during tenure in this role
  • Organized all facets of the apartment leasing process, including application processing and measures to ensure data integrity
  • Since initial hire, worked as a Leasing Consultant, Community Administrator, and Assistant Manager before working in this role due to performance excellence; nominated for SCAA GEM Manager of the Year 2013
  • Leveraged sales management and marketing acumen to deliver first-class residence service and surpass revenue, occupancy, and expense targets on a consistent basis
  • Oversaw a community of 564 high-occupancy units; included managing four sales team members, leading weekly pep rallies and leading staff performance reviews

Education

No Degree - Business Administration And Management

Saddleback College
Mission Viejo, CA

Skills

  • Residential Property Operations
  • Sales Management
  • Customer Service
  • Resident Relations
  • Community Engagement
  • Property Marketing/Leasing
  • Lease Administration
  • Budgets
  • Contract Negotiations
  • Maintenance Scheduling
  • Rent Collections
  • Strategic Planning & Analysis
  • Training & Development
  • Team Collaboration
  • Employee Relations
  • Supervision
  • Time Management
  • Organization

Certification

  • Licensed Property Manager State Of Montana

Timeline

Lease Up Property Manager

Mosaic Residential
04.2024 - Current

Property Manager

LIFE BRIDGE Management /Cardinal Group
01.2022 - 04.2024

COMMUNITY MANAGER

ROUNDHOUSE
01.2021 - 01.2022

COMMUNITY MANAGER

TARRAGON PROPERTY SERVICES
01.2020 - 01.2021

SENIOR COMMUNITY MANAGER

CONAM MANAGEMENT CORPORATION
01.2016 - 01.2020

FAMILY SERVICE COUNSELOR

SERVICE CORPORATION INTERNATIONAL (SCI)
01.2014 - 01.2016

COMMUNITY MANAGER-SENDERO APARTMENTS

THE IRVINE COMPANY
01.2005 - 01.2014

No Degree - Business Administration And Management

Saddleback College

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Keri A. Reynolds