Keri Arlotta
Hamilton
Summary
Service-oriented Claims Adjuster skilled at applying creative approaches to solving complex problems. Adept at developing quality-focused processes. Over five years of experience in the insurance industry. Excellent reputation for resolving problems and improving customer satisfaction. Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of claims process and training in Xactimate and ECS software. Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Stewardship Adjuster - Catastrophe Adjuster
Eberls Claim Services
06.2021 - 09.2023
- Conducted thorough investigation to arrive at fair settlement by conducting interviews with claimants.
- Exercised proper judgment and decision-making to analyze claims exposure and determine proper course of action.
- Listened attentively to customer needs and exhibited empathy during difficult situations.
- Researched and collected pictures, invoices and estimates for accident expenses.
- Researched and reviewed completed claims for accuracy to adjust errors.
- Evaluated original investigation reports and documents to resolve secondary concerns.
- Directed and coordinated various investigations conducted by field investigation team.
- Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
- Reviewed and analyzed suspicious and potentially fraudulent insurance claims.
- Conducted thorough property investigations to identify and classify damages for customer claims.
- Synthesized data into comprehensive quarterly written reports for management.
- Directed claims negotiations within allowable limit of $40,000.00
- Organized, planned, and documented materials for Property and causality claims.
- Analyzed information gathered by investigation and reported findings and recommendations.
- Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.
- Maintained claims data in ECS systems.
- Clarified coverage of losses to policyholders and provided assistance in itemizing damages and finding alternative living arrangements.
- Conducted day-to-day administrative tasks to maintain information files and process paperwork.
- Examined claims forms and other records to determine insurance coverage.
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
- Reviewed police reports, medical treatment records and physical property damage to determine extent of liability.
- Researched claims and incident information to deliver solutions and resolve problems.
- Assisted homeowners by coordinating vendor services, emergency repair, cleaning and contractors.
Insurance Adjuster Assist
Eberls Claim Service
04.2020 - 02.2021
- Prepared adjuster documents for managers.
- Maintained claims data in ECS systems.
- Evaluated evidence with ultimate goal of creating positive outcomes for client's claims.
Insurance Adjuster Assist
Eberl Claim Services
04.2018 - 02.2020
- Estimated quantifiable characteristics in Xactimate Software
- Organized, planned, and documented materials for property aclaims.
- Prepared adjuster documents for manager
- Maintained claims data in ECS systems.
- Drafted investigative reports covering phases of investigation in each case.
Insurance Adjuster Assist
Eberl Claim Services
07.2017 - 11.2017
- Maintained claims data in ECS and Xactimate systems.
- Prepared adjuster documents for managers.
- Handled calls from customers about inspection and claim processes.
- Organized, planned, and documented materials for property claims.
Education
Speech Pathology
Ball State University
Muncie, INSkills
- Policy investigations
- Personal, casualty and property loss
- Interior water damage background
- Insurance policy coverage knowledge
- Coverage determination
- Claims
- Microsoft Office Suite
- Hail and wind damage specialist
Certification
- Licensed Adjuster - July 2017 to Present
- Certified Property & Causality, State Farm Insurance - July 2017 to Present
Timeline
Stewardship Adjuster - Catastrophe Adjuster
Eberls Claim Services
06.2021 - 09.2023
Insurance Adjuster Assist
Eberls Claim Service
04.2020 - 02.2021
Insurance Adjuster Assist
Eberl Claim Services
04.2018 - 02.2020
Insurance Adjuster Assist
Eberl Claim Services
07.2017 - 11.2017
Speech Pathology
Ball State University
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