Keri Botkin
Grapevine,TX
Summary
Management professional with history of meeting challenges in complex organizations that rely on collaborative skills to contribute to company growth and success. Proven track record of delivering results in fast-paced environments that have pockets of ambiguity. Stellar command with delivering results, win-win outcomes, and navigating cross-functional teams.
Overview
29
29
years of professional experience
Work History
Director of Managed Care Contracting/Revenue Cycle
A-1 Medical Imaging
09.2015 - 08.2023
- Managed nationwide Managed Care operations for multi-state IDTF sites, overseeing activities such as rate and contracting negotiations, network development, and credentialing for sites and radiologists
- Led contract renegotiation with payers, achieving a 10% increase in reimbursement for services
- Directed operational, financial, programmatic, and personnel activities for Revenue Cycle
- Implemented strategies that resulted in a 15% increase in revenue within the first year
- Responsibilities encompassed provider enrollment, claims processing, payment management, credit balance, insurance reimbursement, and self-pay management
- Automated manual processes, reducing billing cycle times by 40% and improving cash flow.
Director of Operations
A-1 Medical Imaging
05.2010 - 09.2015
- Orchestrated business operations for a multi-modality diagnostic services company with 26 facilities nationwide
- Implemented performance metrics resulting in 20% improvement in team productivity
- Provided strategic leadership to the operational team, overseeing facilities management, supply chain & logistical needs
- Conducted comprehensive human resources management, including recruitment, training, mentoring, and fostering a culture of growth and development
- Oversaw maintenance and emergency repairs of diagnostic equipment, led installations of new equipment, as well as negotiating & building rapport with vendors and radiologists
- Managed efforts to achieve and maintain accreditation and ensured compliance with relevant healthcare standards
- Implemented lean management principles resulting in 20% reduction in operational costs.
Regional Operations Manager
A-1 Medical Imaging
06.2005 - 05.2010
- Led daily operations for Texas and Oklahoma facilities
- Supported recruitment, training, mentoring, and daily operations for each facility
- Managed patient experience, optimizing patient flow, controlling costs, developing staff
- Assisted in marketing efforts and overall fostered a collaborative team environment to meet & exceed daily/monthly goals
- Reduced patient complaints by 40% through the implementation of a comprehensive quality assurance program.
Facility Manager
A-1 Medical Imaging
10.2003 - 06.2005
- Managed all non-clinical aspects of the diagnostic facility including but not limited to operations, staffing, scheduling, patient care, patient satisfaction, health & safety compliance, facility accreditation, marketing outreach and overall facility performance
- Optimized space utilization, reducing wasted space by 30% and saving in leasing costs annually.
Practice Administrator II
Senior Care Association of Texas
09.1994 - 10.2003
- Successfully managed office operations, including reception services and record keeping
- Scheduled home visits for 5-9 podiatrists
- Efficiently handled medical billing, patient record maintenance, staff management and all staff/patient scheduling
- Maintained professional communication with patients, physicians, and referral sources
- Increased practice revenue by 20% through strategic marketing initiatives and service expansions.
Education
Masters of Business Administration in Healthcare Management -
Western Governors University
Salt Lake City, UT03.2023
Bachelor of Science Business Administration in Healthcare Management -
Western Governors University
Salt Lake City, UT12.2021
Skills
- Revenue Cycle Management
- Managed Care Contracting
- Healthcare Regulations
- Financial Analysis
- Contract Negotiations
- Coding and Billing
- Data Analytics
- Human Resources Management
- Strategic Partnerships
- Team Leadership and Development
- Operations Management
- Contract Management Software
- Regulatory Compliance
- Technology Integration
- Change Management
Timeline
Director of Managed Care Contracting/Revenue Cycle
A-1 Medical Imaging
09.2015 - 08.2023
Director of Operations
A-1 Medical Imaging
05.2010 - 09.2015
Regional Operations Manager
A-1 Medical Imaging
06.2005 - 05.2010
Facility Manager
A-1 Medical Imaging
10.2003 - 06.2005
Practice Administrator II
Senior Care Association of Texas
09.1994 - 10.2003
Masters of Business Administration in Healthcare Management -
Western Governors University
Bachelor of Science Business Administration in Healthcare Management -
Western Governors University
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