Keri Boucher
Twin Lake,MI
Summary
Organized Bank Teller proficient in time management. Provides professional and courteous customer service with high levels of integrity and accuracy. Experienced in cash handling, balancing drawers, loan processing and inventory management. Talented Bank Teller adept at processing customer transactions, counting money and maintaining balanced cash drawer with high level of accuracy. Trained in all aspects of opening and closing procedures. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Teller
Lakeshore Federal Credit Union
04.2022 - Current
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Dormant accounts
- Fraud accounts
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Educated customers on use of banking website and mobile apps.
Teller Service Representative
Community Shores Bank
04.2015 - 04.2021
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Educated customers on use of banking website and mobile apps.
- Monitored and reported suspicious activity in line with bank security policies.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Assisted with training of new tellers on policies and procedures.
Education
General Studies
Niles North
Skokie, IL06.1989
Skills
- Drawer Balancing
- Cash Handling
- Account Updating
- Fraud Detection
- Customer Relationship Building
- Strong Work Ethic
- Cash Handling Expertise
- Friendly
- Excellent Time Management Skills
- Banking
- Exceptional Customer Service
- Positive
- Cash Handling and Management
- Cash Counting
- Approachable
- Cheerful
- Positive Attitude
- Banking Product Knowledge
- Customer Service
- Staff Assistance
- Account Services
Timeline
Teller
Lakeshore Federal Credit Union
04.2022 - Current
Teller Service Representative
Community Shores Bank
04.2015 - 04.2021
General Studies
Niles North
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