Keri Bradford
Summary
Experienced with insurance verification processes, ensuring accurate and timely handling of patient information. Utilizes strong analytical skills to identify and resolve discrepancies, maintaining seamless operational flow. Knowledge of industry regulations and best practices, contributing to overall efficiency and reduced claim rejections.
Highly trained professional with a background in verifying insurance benefits and creating appropriate patient documentation. An established Insurance Verification Specialist known for handling various office tasks with undeniable ease.
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Overview
15
15
years of professional experience
Work History
Insurance Verification Specialist
Certintell Inc
09.2025 - 08.2026
- Conducted comprehensive insurance verifications to ensure compliance with policy requirements and regulatory standards.
- Collaborated with healthcare providers to resolve discrepancies in patient insurance information efficiently.
- Implemented streamlined processes for verifying patient eligibility, enhancing operational efficiency.
- Trained new team members on verification procedures and software systems, fostering a knowledgeable workforce.
- Led initiatives to enhance communication between departments, ensuring timely resolution of insurance issues.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Updated patient records with accurate, current insurance policy information.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Complied with HIPAA guidelines and regulations for confidential patient data.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Managed high-volume insurance verifications within pressured timeframes for productive medical operations.
- Collaborated with team members to resolve discrepancies in insurance verification, ensuring proper billing practices.
- Assisted patients with understanding personalized insurance coverage and benefits.
CNA
Lutheran Hospital
08.2024 - 01.2026
- Provided compassionate care to residents, ensuring comfort and dignity in daily activities.
- Assisted with personal hygiene tasks, promoting health and well-being among residents.
- Monitored vital signs and reported changes to nursing staff for timely intervention.
- Educated new staff on patient care protocols, enhancing team performance and service quality.
- Advocated for resident needs during care conferences, fostering a supportive community atmosphere.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Advance Medical Support Assistant
VA Hospital-Care in the Community
05.2016 - 06.2024
- Grade SF-50 GS 6 Step 5
- Time 8 years
- Programs we use Microsoft word and excel, Microsoft Outlook email, RAS System, CMT, CPRS, PPMS, HRSM, HTT, JABBER PHONE LINES, REFDOC
- Duties, Scheduling patients in with clinics in the private sector outside of the VA. Contacting patients to collect their preferred day and times of the week to help with scheduling their appointment with the outside clinic of the patient chose. Once the patient has been contacted of the appointment date and time then we enter in the appointment info in to CPRS and VISTA and then create an Authorization in HSRM then we send by fax the Authorization and paperwork that the clinic needs for that patient. We use CMT program which generates are list of consult titles that we are assigned to us. We can separate each consult title to their own groups on this program where we can focus on each one in a timely matter, on these groups of consult titles there are patients and their info so we can pull them up in CPRS and work them. I work the consult titles Dental, we also must answer the phone and check voice mails, help patients that comes in with questions. As a group we have a fax file on computer were each of us must go in and check them daily to clear out the folder and address any questions. We also get records sent to our files we to review and then send them over to scanning to be scan in to CPRS.I help and take care of patients with there care and help them get where they need to be and make sure they are okay and happy with their clinic they choose. I also do Tracks and reports leave patterns and elects and assigns codes from the current version of several coding systems.
- Coordinated patient scheduling and appointments, optimizing clinic workflow and reducing wait times.
- Managed electronic health records, ensuring accurate documentation and compliance with regulatory standards.
- Developed training materials for new staff, improving onboarding efficiency and knowledge retention.
- Implemented process improvements that streamlined administrative tasks, increasing overall department productivity.
- Maintained strict compliance with HIPAA regulations, ensuring the protection of sensitive patient information.
- Provided backup support to office staff by completing billing and filing tasks, answering phones and scheduling appointments.
- Mailed patient appointment letters.
- Medical records
- Billing and coding
VA Hospital- Nursing Assent (NA) (Dept ER)
03.2015 - 05.2016
- Grade: SF-50 GS 5 Step 3
- Time: 1 year
- Duties taking care of patient and helping the nurse with duties. Duties wiping beds and area down with disaffected cleaner after each patient has been discharged from the Er. Our task was to Make sure supplies were stocked examples (gloves, mask, eye and ear taps, Kleenex's, and wipes) before I left my shift, so it was stocked up for the next shift. I created a job where I took the patient down to radiology for x-rays MRI CT by wheelchair or walked them down there as many didn't know where it was. I would push patient down to radiology area and wait with them until they got the rest down and pushed them back to the ER as it was hard to get the volunteers to come help with transporting patient as they were busy helping other departments within the hospital. I also enjoyed setting with patients when they come into the ER with metal health needs as sometimes, they just need a friendly face to help them dam down or work through their problems. Sometimes I would have conversation with the patient to take their mind of what them problems and just to be a listen ear usually helped them work through their problems. I used CPRS to document cares and vitals in the patients charts before the patient was admitted or discharged. There was handful of times I got floated to other areas of the hospital to help.
CNA/Admin office assent
Maximum Pro and Staffing agency
02.2014 - 05.2015
- Duties I got placed at the VA in the Non-VA Care area as a temp to help with records request and scanning and scheduling patient for appointments. I used vista scheduling and cprs and a spread sheet to keep track of the patients that was assigned to us. I also answered phones and directed calls to the right person and departments and faxed records to clinic. I also worked in Care centers as temp staff around the Des Moines surrounding area. I would take care of patient with there daily needs and would play games and doing puzzles with patients to keep them busy, so they didn't sleep all day. I would give showers and helping patients with there daily cares.
CNA
Courtyard Estate
02.2012 - 02.2014
- Duties: Taking care of patient that has dementia. Our schedule or task was divided in 2 wings and each staff member had 6 patient we got assigned to for our shift. I would get them ready for the day Examples (dressing then for the day, brushing their teeth, brushing their hair) I would walk or push the patient up to breakfast and lunch times and I would take them up to the group area were the patient would do an hour active a day to keep them busy. I was elected to take a course to give medication to patient under the supervision of the Nurse manager I would oversee giving morning and afternoon meds to the patient and charting on the patients' chart of the medication that was given and time it was given. Helped set up a fun day for
Education
High School Diploma - Social Worker
Des Moines Area College
Ankeny, IA09.2025
Nursing
Des Moines Area college
Ankeny, IA01.2020
Nursing
Iowa State University
Ames, IA01.2016
CNA/Nursing
Des Moines area Collage
Ankeny, IA01.2014
Skills
- Attention to detail
- Patient confidentiality
- HIPAA compliance
- Insurance coverage verification
- Eligibility determination
- Data entry proficiency
- Coverage and authorizations
- Communication and interpersonal skills
- Coordination and scheduling
- Insurance billing
- Electronic medical records
- Medical billing
- Prior authorization processing
Accomplishments
- Achieved [Result] through effectively helping with [Task].
- Collaborated with team of [Number] in the development of [Project name].
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documented and resolved [Issue] which led to [Results].
- Supervised team of [Number] staff members.
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Resolved product issue through consumer testing.
Timeline
Insurance Verification Specialist
Certintell Inc
09.2025 - 08.2026
CNA
Lutheran Hospital
08.2024 - 01.2026
Advance Medical Support Assistant
VA Hospital-Care in the Community
05.2016 - 06.2024
VA Hospital- Nursing Assent (NA) (Dept ER)
03.2015 - 05.2016
CNA/Admin office assent
Maximum Pro and Staffing agency
02.2014 - 05.2015
CNA
Courtyard Estate
02.2012 - 02.2014
Nursing
Des Moines Area college
Nursing
Iowa State University
CNA/Nursing
Des Moines area Collage
High School Diploma - Social Worker
Des Moines Area College
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