KERI BRANTLEY
Indianapolis,IN
Summary
Accomplished communication expert with experience in the healthcare Human Resources, Information Technology, and Non-profit fundraising sectors.
Respected professional with the ability to manage multiple priorities and deliver quality service. Experience with a diverse range of roles and environments. Adaptable to organizational growth and change.
Overview
27
27
years of professional experience
Work History
Sr. Complex Care Advisor
UNITED HEALTHCARE FAMILY ENGAGEMENT CENTER
03.2023 - Current
- Manage complex caseloads with diligence, prioritizing tasks to ensure timely resolution of cases
- Advocate for members, providing support in accessing essential services and resources needed for their wellbeing.
- Troubleshoot eligibility, COBRA, and benefit issues
- Identify and troubleshoot member access issues and engage appropriate stakeholders in resolution if needed.
- Improve member satisfaction with compassionate communication and empathetic listening skills
- Identify and document claims processing errors and engage appropriate colleagues/stakeholders in resolution
- Enhance member satisfaction by providing personalized and attentive support
Medicare Advocate -MA Connect
AMERICAN HEALTH NETWORK ( Optum)
12.2021 - 03.2023
- Educated eligible members on Medicare enrollment process and referred to licensed agents in Indiana and Ohio
- Managed administrative tasks for team
- Fostered collaborative relationships with independent brokers and internal stakeholders leading to more effective communication and. process improvement
Administrave Director (contractor)
NXG YOUTH MOTORSPORTS, INC
10.2020 - 04.2021
Executive Assistant (Contractor)
FORCE INDY RACE TEAM
10.2020 - 04.2021
Director of Development & Communicaons
THE CABARET
01.2018 - 01.2020
- Worked directly with the CEO to develop and implement annual fundraising strategies and acvies that included but not limited to: Culvang new individual donor contribuons
- Securing new and renewed sponsorship of 10-12 performances per season - two seasons per year
Director of Development & Communicaons
CANCER SUPPORT COMMUNITY CENTRAL INDIANA
01.2016 - 01.2018
- Worked directly with the CEO to develop and implement annual fundraising strategies and acvies including but not limited to: Prospecng and cold calling new corporate donors
- Culvang new individual donor contribuons
- Securing grants from foundaons, corporaons and family funds
- Seeking corporate sponsorships and co-markeng ventures from new and exisng partners
- Planning and implemenng annual special events and coordinang third-party events & promoons
- Responsible for leadership and mentoring of Assistant Director of Development, Markeng & Communicaons Manager and Database Coordinator, providing day-to-day collaboraon on all fundraising, communicaon and donor database acvies and iniaves
- Collaborated with Program Director and Finance Manager on grants administraon and reporng
Director of Development
RONALD MCDONALD HOUSE CHARITIES OF CENTRAL INDIANA
01.2014 - 01.2016
- Worked directly with CEO and Board of Directors to set the strategic direcon, goals and benchmarks
- Established and implemented a comprehensive and diverse annual fundraising program to meet both short and long-term revenue needs
- Oversaw grant proposal wring, administraon and reporng
- Collaborated with COO and Director of Markeng to ensure fundraising acvies and processes were in alignment with other organizaonal goals and strategies and all employees were properly informed of development efforts
- Led development staff (Major Gi Officer, Annual Fund Officer and Database Coordinator) and provided day-to day collaboraon on all fundraising acvies, including but not limited to: Development and implementaon of major corporate/individual gi solicitaon and culvaon strategy
- Effecve planning and implementaon of RMHCCIN special events
- Development and maintenance of a complete donor acknowledgement and recognion program
- Served as staff liaison and provided support to RMHCCIN Young Professionals Board
Development Officer, Annual Fund
FRANCISCAN FOUNDATION ST. FRANCIS
01.2012 - 01.2014
- Worked with Execuve Director to develop proacve fundraising strategies/acvies to grow employee donor base
- Planned and executed annual employee giving campaign and culvated employee donor relaonships
- Planned and executed annual fundraising gala and annual golf oung fundraiser, including sponsorship solicitaon
Employee Communicaons Specialist
FRANCISCAN ST. FRANCIS
01.2008 - 01.2012
- Newly created posion in 2008 that is responsible for creang and delivering employee communicaon strategies, tools, and products that foster employee engagement and improve employee sasfacon across three hospital campuses with nearly 4200 employees
- Project lead for the rollout of Outlook email for all hospital staff in 2009
- Facilitator -Employee Communicaons Council
- Co-chair of Culture Integraon Commiee (aiding in the consolidaon of two hospital campuses into one exisng campus)
- Member of hospital transion planning commiees
Business Systems Analyst PHS Scheduling and HSM Surgery Management Systems
FRANCISCAN ALLIANCE INFORMATION SERVICES, INC.
01.2007 - 01.2008
Communicaons Specialist Client Services and Human Resources
FRANCISCAN ALLIANCE INFORMATION SERVICES, INC.
01.2004 - 01.2007
Markeng Coordinator Consulng Services
FRANCISCAN ALLIANCE INFORMATION SERVICES, INC.
01.2000 - 01.2004
Business Support Specialist Human Resources
FRANCISCAN ALLIANCE INFORMATION SERVICES, INC.
01.1998 - 01.2000
Education
Principles and Techniques of Fundraising -
Lilly School of Philanthropy
01.2016
Proposal Writing and Grant Management -
Lilly School of Philanthropy
08.2014
Associate of Science Business Management -
Indiana Wesleyan
04.2003
Skills
- Excellent verbal and written communication skills
- Excellent interpersonal, organizational and problem solving skills
- Ability to connect and build trust with members, colleagues, and leaders
- Proficient in Microsoft Office, Adobe Acrobat Pro and relationship management & issue tracking software
Volunteeraffiliations
- Non-Profit Scholarship Member of Indianapolis Impact 100 (2018)
- President Board of Directors - The Social of Greenwood (2017-2019)
Timeline
Sr. Complex Care Advisor
UNITED HEALTHCARE FAMILY ENGAGEMENT CENTER
03.2023 - Current
Medicare Advocate -MA Connect
AMERICAN HEALTH NETWORK ( Optum)
12.2021 - 03.2023
Administrave Director (contractor)
NXG YOUTH MOTORSPORTS, INC
10.2020 - 04.2021
Executive Assistant (Contractor)
FORCE INDY RACE TEAM
10.2020 - 04.2021
Director of Development & Communicaons
THE CABARET
01.2018 - 01.2020
Director of Development & Communicaons
CANCER SUPPORT COMMUNITY CENTRAL INDIANA
01.2016 - 01.2018
Director of Development
RONALD MCDONALD HOUSE CHARITIES OF CENTRAL INDIANA
01.2014 - 01.2016
Development Officer, Annual Fund
FRANCISCAN FOUNDATION ST. FRANCIS
01.2012 - 01.2014
Employee Communicaons Specialist
FRANCISCAN ST. FRANCIS
01.2008 - 01.2012
Business Systems Analyst PHS Scheduling and HSM Surgery Management Systems
FRANCISCAN ALLIANCE INFORMATION SERVICES, INC.
01.2007 - 01.2008
Communicaons Specialist Client Services and Human Resources
FRANCISCAN ALLIANCE INFORMATION SERVICES, INC.
01.2004 - 01.2007
Markeng Coordinator Consulng Services
FRANCISCAN ALLIANCE INFORMATION SERVICES, INC.
01.2000 - 01.2004
Business Support Specialist Human Resources
FRANCISCAN ALLIANCE INFORMATION SERVICES, INC.
01.1998 - 01.2000
Proposal Writing and Grant Management -
Lilly School of Philanthropy
Associate of Science Business Management -
Indiana Wesleyan
Principles and Techniques of Fundraising -
Lilly School of Philanthropy
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