Keri Brown
Detroit
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
16
16
years of professional experience
Work History
Pro Desk Associate
The Home Depot
08.2022 - Current
- Boosted company reputation by providing exceptional customer service in all interactions.
- Managed multiple tasks simultaneously, prioritizing workload for optimal results and efficiency.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Health Retail Activations Representative
Best Buy Health
09.2021 - 08.2022
- Improved client retention rates by building strong relationships and offering personalized solutions to their needs.
- Implemented innovative marketing strategies that led to an increase in brand awareness and customer engagement.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
IT Specialist
Stefanini IT Solutions
08.2019 - 09.2021
- Enhanced system efficiency by implementing and maintaining IT infrastructure upgrades.
- Optimized network performance through regular monitoring and maintenance.
- Reduced downtime by identifying potential issues and resolving them proactively.
- Developed customized software solutions for improved business processes and increased productivity.
Dealer Service Representative
Dynamic BDC
08.2018 - 08.2019
- Enhanced customer satisfaction by promptly addressing and resolving dealer inquiries and concerns.
- Streamlined communication between dealers and the company, fostering strong business relationships.
- Assisted in increasing sales revenue by providing exceptional support to dealers throughout the sales process.
- Collaborated with internal departments to ensure timely delivery of parts and services to dealers.
Customer Service Executive
Cognizant
03.2017 - 08.2018
- Streamlined communication channels for improved efficiency in handling customer concerns.
- Boosted customer retention rates by providing exceptional service and building rapport with clients.
- Implemented new protocols to optimize team performance and deliver consistent results.
- Developed effective strategies for managing challenging situations, resulting in positive outcomes for both customers and the organization.
Customer Account Executive
Comcast, Xfinity
06.2012 - 03.2017
- Increased revenue with upselling strategies tailored to individual customer needs.
- Developed strong relationships with clients, fostering loyalty and repeat business.
- Negotiated favorable terms for customers, securing long-term contracts and increasing company profitability.
- Played a key role in the implementation of a new billing system, leading to more accurate invoicing and reduced disputes.
Customer Service Representative
Citizens Bank
09.2011 - 06.2012
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
Assistant Manager
Best Bank
01.2008 - 09.2011
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
No Degree - Radiology
Washtenaw Community College
Ann Arbor, MI05.2015
Skills
- Data Entry Expertise
- Sales Support
- Marketing Support
- Problem-solving abilities
- Attention to detail
- Microsoft Office proficiency
- Telephone etiquette
- Interpersonal skills
Timeline
Pro Desk Associate
The Home Depot
08.2022 - Current
Health Retail Activations Representative
Best Buy Health
09.2021 - 08.2022
IT Specialist
Stefanini IT Solutions
08.2019 - 09.2021
Dealer Service Representative
Dynamic BDC
08.2018 - 08.2019
Customer Service Executive
Cognizant
03.2017 - 08.2018
Customer Account Executive
Comcast, Xfinity
06.2012 - 03.2017
Customer Service Representative
Citizens Bank
09.2011 - 06.2012
Assistant Manager
Best Bank
01.2008 - 09.2011
No Degree - Radiology
Washtenaw Community College
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