Keri Brumley
Cincinnati,OH
Summary
Customer service professional 15 plus years experienced in both call center/adminastration and fast food setting. Proficient in handling customer duties and positive experiences. Efficiency driven, business goals, and sales. Able motivate teams and coach underperforming individuals. Experience in Labor Control and Sales.
I am reliable, dependable, straight forward and humble. Also very good attitude, positive energy.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Certified Swing Manager
Kilroy Resturant(Mcdonalds)
02.2023 - 02.2025
- Managed employee conflicts professionally, fostering a healthy work environment with open communication channels.
- Managed employee performance to give guests accurate, efficient and personable service each and every time.
- Facilitated smooth transitions between shifts by thoroughly reviewing staffing plans and communicating any changes promptly to incoming managers.
- Developed daily goals for the team that aligned with overall business objectives, increasing productivity levels.
Assistant Manager
Dunkin' Donuts Franchising
11.2020 - 02.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Call Center Representative
RDI
08.2018 - 10.2020
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Receptionist
Best One Tire
07.2016 - 08.2018
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Manager
Subway
03.2011 - 04.2016
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget
Education
GED -
Reading High School
Reading Ohio05-2009
Skills
- Food safety
- Operational efficiency
- Health and safety regulations
- Employee training
- Excellent written and verbal communication
- Effective at multitasking
- Able to take direction
- Flexible and adaptable
- Advanced in Word,Excel, some Powerpoint
- POS/ Business Management
- Servsafe
Certification
- ServSafe Food Protection Manager Certification - National Restaurant Association.
ServSafe
I have been Servsafe for the last 6 years. I jus got recertified in September 2023
Timeline
Certified Swing Manager
Kilroy Resturant(Mcdonalds)
02.2023 - 02.2025
Assistant Manager
Dunkin' Donuts Franchising
11.2020 - 02.2023
Call Center Representative
RDI
08.2018 - 10.2020
Receptionist
Best One Tire
07.2016 - 08.2018
Manager
Subway
03.2011 - 04.2016
- ServSafe Food Protection Manager Certification - National Restaurant Association.
GED -
Reading High School
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