Keri Burgess
Senior Administrative Assistant
Bessemer City,North Carolina
Overview
23
23
years of professional experience
6
6
years of post-secondary education
Work History
Administrative Assistant
Hoffman Home Improvements
02.2013 - 12.2023
- Streamlined office operations by implementing efficient filing systems, providing administrative support and managing executive calendars.
- Streamlined communication channels for improved team collaboration and better customer service delivery
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns, and building strong relationships.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation to ensure a smooth integration into the team.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Assistant Store Manager
Dollar Tree Stores
03.2007 - 02.2013
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
Sales Team Leader
Gutter Guard
Gastonia, NC
01.2001 - 01.2006
- Developed strong relationships with key clients, resulting in increased customer satisfaction and retention.
- Boosted sales performance by implementing effective team training and coaching strategies.
- Managed a high-performing sales team, consistently achieving and surpassing set targets.
- Maintained strong communication between the sales department and other organizational functions, aligning efforts toward common objectives.
- Skilled at working independently and collaboratively in a team environment.
Skills
- Schedule Management
- Inbound Phone Call Handling
- Verbal and Written Communication
- Administrative and Clerical Support
- Project Support
- Customer Satisfaction
- Data Entry
- Systems
- PC Proficiency
- Customer Service
- Account Balancing
- Data Entry Documentation
- Process Optimization
- Sales Plan Implementation
- Business Writing
- Business Correspondence
- Complex Problem-Solving
- Microsoft Office
- Administrative Support
- Customer and Client Relations
- Correspondence Writing
- Self Starter
- Critical Thinking
- Multi-Line Phone Systems
Summary
Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through 13 plus years of performance. Highly skilled in customer support, conflict resolution, and business correspondence., Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths.
Education
Open Honours Bachelor Degree - Business Administration
Open University
United Kingdom 03.2023 - Current
Completed Coursework In Business Law At Psychology - Professional Development
South University
Savannah, GA 06.2019 - 09.2024
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
Quality is not an act, it is a habit.
Aristotle
Timeline
Open Honours Bachelor Degree - Business Administration
Open University
03.2023 - Current
Completed Coursework In Business Law At Psychology - Professional Development
South University
06.2019 - 09.2024
Administrative Assistant
Hoffman Home Improvements
02.2013 - 12.2023
Assistant Store Manager
Dollar Tree Stores
03.2007 - 02.2013
Sales Team Leader
Gutter Guard
01.2001 - 01.2006
Similar Profiles
Keri BurgessKeri Burgess
Administrative Assistant at Hoffman Home improvementsAdministrative Assistant at Hoffman Home improvements
Dakota PhilbeeDakota Philbee
Laborer at Elite Xgen Home ImprovementsLaborer at Elite Xgen Home Improvements
CHARLES WARRENCHARLES WARREN
PRESIDENT/OWNER at C and S Home Improvements of Niagara IncPRESIDENT/OWNER at C and S Home Improvements of Niagara Inc
Steven GrantSteven Grant
Utility Supervisor at Buckeye Fire EquipmentUtility Supervisor at Buckeye Fire Equipment
Rodney AbsherRodney Absher
Parts Manager at Campers Inn Of Kings MountainParts Manager at Campers Inn Of Kings Mountain