Keri Burton
New Bern,United States
Summary
Accomplished Sales Manager offering high performance leading development and implementation of superior sales strategy. Proven track record of identifying and creating profitable business opportunities, qualifying authentic prospects and cultivating strong partnerships. Demonstrated expertise in team leadership and development.
Overview
7
7
years of professional experience
Work History
Business Development Manager
Pecheles Automotive Group
New Bern, NC
02.2024 - 10.2024
- Maintained a database of existing customers and prospective leads.
- Conducted research on industry trends, competitor activities, and customer needs.
- Analyzed customer feedback to identify areas for improvement in products and services offered.
- Provided training to staff on effective communication techniques when dealing with clients.
- Researched target markets to understand the needs of current and potential customers.
- Determined business development opportunities and implemented effective strategy for client acquisition.
Retail Store Manager
AT&T
Raleigh, NC
07.2021 - 02.2024
- Managed, coached, and developed a team of 16 direct reports.
- Managed and developed high volume sales store to increase overall revenue for company and exceed monthly sales goals by 15% month-over-month.
- Worked with integrity and professionalism on a daily basis to ensure that all policies and expectations of company were continually met by myself and all direct reports.
- Analyzed sales numbers and performance metrics to locate deficits and implement process improvements.
- Evaluated customer feedback and complaints to locate weaknesses and improve service.
- Prepared staff work schedules and assigned specific duties.
- Interviewed and hired prospective employees according to team needs.
- Met and exceeded KPIs through lead conversions and prospecting activities.
- Followed best practices when using CRM and other tools to manage sales cycle.
- Developed and pursued pipeline of new business opportunities, expanding partnerships and presence.
Assistant Store Manager
AT&T
Raleigh, NC
01.2021 - 07.2021
- Built employee knowledge with training and mentoring.
- Directed employee tasks and time management, improving customer experiences.
- Achieved high per customer sales to meet company expectations.
- Provided performance feedback and coaching to employees.
- Coordinated with Manager to set specific and actionable goals based on established KPIs.
- Held employees accountable and corrected issues to achieve high standards.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Implemented successful business strategies to increase revenue and target new markets.
Sales Account Manager
AT&T
Jacksonville, NC
01.2020 - 01.2021
- Developed strong relationships with clients to grow business networks.
- Responded promptly to customer queries to increase overall satisfaction.
- Generated leads and located opportunities for market expansion and business growth.
- Built and established strong relationships with customers, enabling long-term partnerships.
- Provided product information to customers and aligned products with customer needs to boost satisfaction.
- Used knowledge of company products and services to recommend solutions to customers.
Retail Sales Consultant
AT&T
Jacksonville, NC
09.2017 - 01.2020
- Leveraged product knowledge to demonstrate features and benefits.
- Delivered exceptional customer service to guests.
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
- Generated positive business relationships with decision makers in assigned accounts.
- Engaged in sales call activities to prospective customers, exploring and presenting solutions.
- Maximized sales opportunities, remaining focused on goals and expectations.
Education
MBA - Financial Services
University of North Carolina At Pembroke
Pembroke, NC05.2022
Bachelor of Science - Psychology & Substance Abuse
East Carolina University
Greenville, NC05.2020
Associate of Arts - Business Administration
Pitt Community College
Winterville05.2018
Skills
- Coaching and Mentoring
- Sales Leadership
- Performance Monitoring
- Hiring and Training
- Profit and Loss Management
- Reporting and Documentation
- Problem-Solving
- Sales Strategy Implementation
- Sales Metrics Analysis
- Strategic Planning
- Revenue Growth
Timeline
Business Development Manager
Pecheles Automotive Group
02.2024 - 10.2024
Retail Store Manager
AT&T
07.2021 - 02.2024
Assistant Store Manager
AT&T
01.2021 - 07.2021
Sales Account Manager
AT&T
01.2020 - 01.2021
Retail Sales Consultant
AT&T
09.2017 - 01.2020
MBA - Financial Services
University of North Carolina At Pembroke
Bachelor of Science - Psychology & Substance Abuse
East Carolina University
Associate of Arts - Business Administration
Pitt Community College
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