Summary
Overview
Work History
Education
Skills
Timeline
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Keri Byers

Columbus,OH

Summary

An encouraging manager, collaborative leader, and analytical problem-solver with talents for team building, leading and motivating. A food service veteran comfortable working in fast-paced environments with minimal oversight and expertise in employee recruitment, onboarding, training, development, and compliance management. A driven professional with interests in youth development, community-based initiatives, and diversity, equity, and inclusion seeking a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

8
8
years of professional experience

Work History

General Manager

Chipotle Mexican Grill
02.2023 - 06.2023
  • Implemented onboarding and orientation programs for new employees daily.
  • Administered employee benefits programs and assisted with open enrollment.
  • Controlled labor hours and inventory costs through hands-on management and proactive changes.
  • Reviewed and screened applicant resumes to identify qualified candidates.
  • Conducted initial and quarterly workplace compliance and safety training to reduce liability risks and operate effectively.

Apprentice General Manager

Rochester Cafe & Country Store
08.2022 - 02.2023
  • Interacted well with customers to build connections and nurture relationships.
  • Assisted in recruiting, hiring, training, and scheduling of team members.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Supported branding, digital marketing messaging and advertising campaigns by engaging with followers on various social media platforms.

Apprentice General Manager

Chipotle Mexican Grill
08.2021 - 07.2022
  • Tracked food production levels and supply costs based of an ADS of $8,000-$10,000.
  • Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
  • Managed payroll processing and benefits, such as PTO, sick time, FMLA, and workers comp., to compensate employees for service rendered.
  • Monitored employee attendance and performance.
  • Resolved employee complaints and grievances successfully.
  • Improved organizational filing systems for confidential employee records, such as minor paperwork and employee reviews.

Service Manager

Chipotle Mexican Grill
08.2018 - 08.2021
  • Trained and supervised team of 15-20 service staff members to meet business goals and provided feedback for improvement.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction.
  • Oversaw food preparation and monitored safety protocols.

Crew Member

Chipotle Mexican Grill
11.2015 - 08.2018
  • Worked well with teammates and accepted coaching from management team.
  • Kept food preparation area, equipment, and utensils clean and sanitary.

Education

Bachelor of Science - Psychology

Ohio University
Athens
12.2022

Skills

  • Staff Recruitment and Development
  • Interpersonal Skills
  • Employee Relations
  • Analytical and Critical Thinking
  • Payroll Administration and Timekeeping
  • Records Organization and Management
  • Leadership
  • Teamwork and Collaboration
  • Conflict Resolution
  • Data Analysis
  • Communication

Timeline

General Manager

Chipotle Mexican Grill
02.2023 - 06.2023

Apprentice General Manager

Rochester Cafe & Country Store
08.2022 - 02.2023

Apprentice General Manager

Chipotle Mexican Grill
08.2021 - 07.2022

Service Manager

Chipotle Mexican Grill
08.2018 - 08.2021

Crew Member

Chipotle Mexican Grill
11.2015 - 08.2018

Bachelor of Science - Psychology

Ohio University

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Keri Byers