Keri Cass

• Responsible for oversight of company records and auditing of employer and employee files for compliance.
• Maintain effective working relationships with regulatory authorities, suppliers and customers.
• Prepare and present comprehensive reports to upper management and audit team, covering issues and recommendations.
• Will also conduct random reviews of payroll, A/P and billing to ensure that payroll and billing are being completed correctly within HHSC, Medicaid and TAC Code compliance.
• Handle all Medicaid Fraud, Abuse, Neglect, and Exploitation cases, and company complaints.
• Evaluated customer complaints, processes and all other aspects of operations to assess compliance.
• Review documents, files, and other records to assess compliance and potential risk.
• Develop and deliver training programs to inform new and current employees about compliance issues.
• Manage compliance efforts, reporting and audits.
• 
  

· Coordinated services through available service providers.

· Monitored service delivery through site visits to ensure service goals are met.

· Developed and implemented the Person Directed Plan.

· Monitored consumer’s progress in both generic and waiver services.

· Facilitated transfers and tracking of program status of consumers.

· Timely and accurate documentation of consumers files.

• Developed and implemented comprehensive case management plans to address client needs and goals.
• Performed complex social service work.
• Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
• Collected, prepared, and reviewed case data used to determine client eligibility for financial, medical, and/or social services.
• Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
• Supervised the work of others when needed.
• Monitored clients' progress and tracked client services to provide crisis interventions.
• Worked under limited supervision and considerable latitude for the use on initiative and independent judgment.
• Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
• Developed and implemented safety plans for clients at risk of harm to provide protection.
• Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.

• Conducted in-depth assessments to determine if children were safe from harm and abuse at home.
• Remained objective in handling each case, especially when children and families were in high-stress situations.
• Devised and implemented safety plans for children suspected as victims of abuse or neglect.
• Interviewed children, members of families, medical personnel and law enforcement to gain valuable information for each case.
• Documented all relevant information by filling out forms and completing case reports.
• Intervened in crisis situations and counseled children experiencing emergencies and disruptive incidents.
• Documented data and completed accurate updates to case records.
• Contributed to court proceedings, advocating for family's best interests and recommending balanced solutions.
• Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
• Maintained detailed case histories, metrics and reports to meet strict standards.

• Supervised cadets in the Academy Residential Program
• Monitored actions and conversations.
• Facilitated group and individual counseling (when appropriate).
• Dispensed medication and documented such on appropriate forms.
• Oversaw all phases of daily program including maintenance, food services, educational programs, and housekeeping.
• Coordinated operational activities and programs of the Academy.
• Certified Juvenile Detention Officer, Certified in CPI restraint technique, CPR/First Aid Certied.

• Supervised juveniles (male/female) in daily residential activities, conducted group and individual counseling, documented juveniles' activities, progress, transporting juveniles to and from off campus activities, and occasionally being required to physically restrain juveniles using the Handle With Care restraint method.
• Certified Juvenile Detention Officer, CPR/First Aid certified
• Safety and Committee and Communication Committee member.