Keri Conley
Missouri City,TX
Summary
Orderly and committed and I offer solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate tasks.
Overview
29
29
years of professional experience
Work History
Substitute Teacher, K-5
Donald Leonetti Elementary
Missouri City, TX
09.2022 - 09.2024
- Fostered a positive learning environment that promoted mutual respect.
- Maintained accurate records of student attendance, grades, test scores, and other pertinent information.
- Communicated with head teacher to execute priorities for school day and ongoing lesson plans.
- Monitored student behavior and maintained a safe learning environment.
- Addressed individual student needs and accommodated learning differences.
SENIOR AESTHETICS RECRUITER
Wake Recruiting LLC
Houston, Texas
01.2022 - 08.2022
- Responsible for recruiting and presenting candidates to Wake Recruiting
- Interviewed candidates for open positions with aesthetic companies that are Wake Recruiting clients
- Actively seeking out candidates that are qualified for open positions
TERRITORY MANAGER
ISDIN
Houston, Texas
11.2019 - 08.2021
- Primary customers are Dermatologists, Plastic Surgeons, and Medical Spas
- Product training on our skin care line, to Aestheticians, Physicians, along with other office staff
- Partner with accounts to help market their product line and educating their patients
- Currently successful in opening new accounts, scheduling events to get brand recognition, and providing education to the aesthetic community
- Responsible for growing existing accounts and opening new accounts in Houston
- Currently selling photo protection and wide variety of anti-aging products
- Trained and supervised sales staff and provided professional development opportunities
- Forecasted and reported incoming business activity to facilitate planning
- Analyzed customer data and trends to develop sales strategies that increased market penetration
DERMALOGICA, BUSINESS CONSULTANT
ISDIN
Houston, North New Jersey
03.2009 - 09.2011
- Responsible for servicing spas and salons
- Educated accounts on current marketing promotions and assisted them in growing their business
- Launched new products and sold in these products to the accounts
- Responsible for opening two new accounts per month
- Opened up a total of 92,000 dollars in new accounts
- Was in top percentage of the company for the entire year of 2010
- Achieved the winning prize for a new account contest in October 2010
- Coordinated and attended events with my accounts
- Advised clients on the implementation of new business processes and systems
- Implemented creative strategies to improve financial capabilities and business success
- Negotiated favorable contracts with vendors, reducing overhead costs and increasing profitability
SALES CONSULTANT MANAGER
Glo Professional
New York, NY
08.2008 - 02.2009
- Responsible for direct sales promotions of full skin care line
- Coordinate marketing promotions and special events
- Develop strategic business relationships to broaden product line
- Sold entire line to customers, which contributed to increase in sales
- Primarily called on Spas, Dermatologists, and Plastic Surgeons
- Responsible for opening new accounts and increasing market share
- Recognized for opening high profile accounts in Manhattan
- Achieved recognition for maintaining relationships with television stations that use our products in New York
- In top percentage of the company in several product lines
- Developed and implemented effective sales strategies to increase customer acquisition and retention
- Analyzed customer data to identify trends in purchasing behavior, preferences and buying cycles
- Coordinated closely with internal teams including logistics, finance and marketing throughout all stages of a sale cycle
- Built strong relationships with clients through excellent communication skills while managing expectations effectively
- Created detailed reports on key performance indicators to monitor team progress and ensure goals were met
- Utilized CRM software to track customer interactions, manage leads and forecast future sales opportunities
- Monitored competitors' activities in order to stay ahead of them in terms of product offerings, pricing strategies and promotional campaigns
- Organized trade shows, conferences or other events related to the sale of products or services
- Created comprehensive presentations that showcased products or services offered by the company
AREA SALES MANAGER
L'Oreal
New York, NY
03.2006 - 01.2007
- Sold medical skin care products under the La Roche-Posay/Biomedic brand to medical doctors, estheticians, registered nurses, and other medical professionals
- Educate/train accounts on the benefits of the products to their patients
- Implement products and business strategies in office
- Responsible for opening one new account per month and increasing market share
- Conducted targeted client visits to build sales
- Trained and mentored sales personnel to ensure high levels of customer service and sales performance
- Created detailed reports on sales activity which were used by senior management when making decisions about future investments
- Established strong relationships with customers by providing solutions that meet their needs while maintaining profitability goals
- Spearheaded sales initiatives to maximize efficiency and profitability
PHARMACEUTICAL SALES REPRESENTATIVE
01.1997 - 03.2006
- Sold pharmaceuticals to physicians, nurses, and health care professionals in Louisiana and New York
- Worked for companies such as Searle, Aventis, and Medpointe
- Demonstrated comprehensive knowledge of all promoted products and competitors as well as diseases for which products were indicated
- Performed ongoing training sessions for staff members on the latest pharmaceuticals released in the marketplace
- Ensured compliance with government regulations governing drug safety standards prior to release into the public domain
- Collaborated with cross-functional teams to develop strategies for increasing market share within assigned region
- Maintained accurate records of sales activity using CRM software systems
- Established a professional rapport with patients, physicians, nurses and other medical staff during client visits
- Demonstrated expertise in pharmaceutical sales, including product knowledge, customer relations and market analysis
- Managed territory budget to ensure cost-effective utilization of resources
- Presented clinical data and product information at physician meetings and industry conferences
CUSTOMER SERVICE REPRESENTATIVE
LCR
Baton Rouge, La.
01.1996 - 05.1997
- Received phone calls from customers to place orders, answer questions, concerning our products
- Participated in sales contests which were held monthly
- Maintained a customer base and offered constant support to them
- Continuous training on LCR products
- Accomplishments:
- Won Outstanding Teamwork and Leadership Award (Aventis Pharmaceuticals)
- Won quarterly sales contest for new product launch (La Roche-Posay)
- Final Grand Prize winner of market share contest (Searle Phamaceuticals)
- Number one in sales for two quarters for Arthrotec and Flagyl ER (Searle Pharmaceuticals)
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers
- Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts
- Assisted customers with product selection by providing detailed information about available products and services
- Logged details of customer service calls in computer system following correct protocols
Education
COUNSELING -
Louisiana State University Graduate School
Baton Rouge01.1997
BACHELOR OF SCIENCE - HUMAN SERVICES MANAGEMENT, SOCIOLOGY
Louisiana State University
Baton Rouge, LA01.1996
Skills
- Communication skills
- Team leadership
- Project management
- CRM software
- Customer service
- Problem solving
- Strategic planning
References
References available upon request
Volunteer Experience
PTO Vice President, Donald Leonetti Elementary, Missouri City, TX, 06/17, 05/18, Ensured compliance with all relevant laws, regulations, policies, and procedures., Coordinated efforts between committees to ensure tasks were completed in a timely manner., Utilized strong interpersonal skills to build consensus among stakeholders on difficult issues., Developed and implemented successful strategies to increase membership and engagement from PTO members., Created innovative fundraising campaigns to support school initiatives and programs.
Timeline
Substitute Teacher, K-5
Donald Leonetti Elementary
09.2022 - 09.2024
SENIOR AESTHETICS RECRUITER
Wake Recruiting LLC
01.2022 - 08.2022
TERRITORY MANAGER
ISDIN
11.2019 - 08.2021
DERMALOGICA, BUSINESS CONSULTANT
ISDIN
03.2009 - 09.2011
SALES CONSULTANT MANAGER
Glo Professional
08.2008 - 02.2009
AREA SALES MANAGER
L'Oreal
03.2006 - 01.2007
PHARMACEUTICAL SALES REPRESENTATIVE
01.1997 - 03.2006
CUSTOMER SERVICE REPRESENTATIVE
LCR
01.1996 - 05.1997
COUNSELING -
Louisiana State University Graduate School
BACHELOR OF SCIENCE - HUMAN SERVICES MANAGEMENT, SOCIOLOGY
Louisiana State University
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