Summary
Overview
Work History
Education
Skills
Work Availability
Timeline

KERI COOK

Fredericksburg,Va.

Summary

Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Overview

20
20
years of professional experience

Work History

INTERNET SPECIALIST/ CLAIMS SERVICE REPRESENTATIVE/ CUSTOMER SERVICEREPRESENTATIVE

GEICO
Fredericksburg, VA
03.2012 - Current
  • Modified, updated and processed existing policies
  • Calculated adjustments, premiums, and refunds
  • Managed over 40 customer calls per day
  • Communicated with policy holders via in-bound calls, text, chat, and email
  • Input requested policy updates from multiple sources
  • Followed up on claims que to close any open claims
  • Processed and recorded new claims, reached out to all involved parties to determine at fault party and escalate if any injuries occurred
  • Utilizing company operating systems, set up towing/rental vehicle as well as scheduled vehicle inspections and body shop appointments for vehicle repairs
  • Resolved policy holder conflicts through active listening and problem solving

CUSTOMER SERVICE SPECIALIST

BEST BUY
Fredericksburg, VA
01.2020 - 10.2020
  • Assisted customers with purchases, returns, and trade-ins
  • Took payment information and other pertinent information such as addresses and phone numbers to place in-store pickup/home delivery orders
  • Cashier
  • Stocked front of store with merchandise, kept clean and presentable work area
  • Advised of and sold protection plans for purchases made
  • Educated customers on all additional services available to them
  • Complied with company policies and procedures by encouraging positive and effective work environment among all employees
  • Resolved concerns with products or services to help with retention and drive sales
  • Applied basic sales strategy to engage customers and present solutions to suit individual needs

SENIOR STAFFING SPECIALIST

MANPOWER
02.2004 - 12.2011
  • Evaluated strengths and weaknesses of candidates through effective screening processes
  • Operated and maintained applicant tracking and candidate management systems
  • Verified applicant references and employment details
  • Developed recruiting strategies to identify qualified candidates and build network
  • Maintained filing system of current, prospective and future positions
  • Reviewed, corrected, and submitted payroll for processing
  • Maintain customer and temporary employee records to ensure completeness and accuracy
  • Studied job descriptions and qualifications to determine applicant requirements
  • Coordinated schedules to arrange management interviews with applicants

Education

High School Diploma -

TEMECULA VALLEY HIGH SCHOOL, Temecula, CA
05.1991

Some College (No Degree) - Accounting

MT. SAN JACINTO COMMUNITY COLLEGE, San Jacinto, CA

Some College (No Degree) - Business Administration

GERMANNA COMMUNITY COLLEGE, Fredericksburg

Skills

  • Written Correspondence
  • Creative Problem-Solving
  • Front and Back Office Operations
  • Data Entry
  • MS Office – Outlook, Word, Excel
  • Professional Telephone Demeanor
  • Customer Experience
  • Policy and Procedure Explanations
  • Office Supplies and Inventory
  • Claims Preparation

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

CUSTOMER SERVICE SPECIALIST - BEST BUY
01.2020 - 10.2020
INTERNET SPECIALIST/ CLAIMS SERVICE REPRESENTATIVE/ CUSTOMER SERVICEREPRESENTATIVE - GEICO
03.2012 - Current
SENIOR STAFFING SPECIALIST - MANPOWER
02.2004 - 12.2011
TEMECULA VALLEY HIGH SCHOOL - High School Diploma,
MT. SAN JACINTO COMMUNITY COLLEGE - Some College (No Degree), Accounting
GERMANNA COMMUNITY COLLEGE - Some College (No Degree), Business Administration

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KERI COOK