Summary
Overview
Work History
Education
Skills
Timeline
Generic

Keri Cook

Fredericksburg,VA

Summary

Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks, and offering staff support. Responsible, punctual, and productive professional when working with little to no supervision.

Overview

22
22
years of professional experience

Work History

Style Consultant

Target
03.2023 - Current
  • Greeted clients and asked open-ended questions to better understand their needs.
  • Brainstormed and implemented new floor designs, merchandise displays and sales advertisements.
  • Maintained inventory by stocking shelves, pricing items and placing products on display.
  • Merchandised store inventory in seasonal and brand displays.
  • Trained new employees, contributing to the development of well-rounded retail professionals.
  • Balanced multiple tasks simultaneously while prioritizing customer needs in a fast-paced retail environment.
  • Improved pricing accuracy by consistently monitoring and updating retail prices.

Internet Specialist/Claims Representative/Customer Service Representative

GEICO
03.2012 - 03.2023
  • Calculated adjustments, premiums, and refunds.
  • Managed over 50 customer calls per day.
  • Communicated with policy holders via in-bound calls, text, chat, and email.
  • Modified and processed existing policies from multiple sources.
  • Resolved policy holder conflicts through active listening and problem solving.
  • Followed up on claims que to close any open claims.
  • Processed and recorded new claims, reached out to all involved parties to determine the at-fault party, and escalate if any injuries occurred.
  • Utilizing company operating systems, set up towing/rental vehicles as well as scheduled vehicle inspections and body shop appointments for vehicle repairs.

Senior Staffing Specialist

02.2004 - 12.2011
  • Evaluated strengths of candidates through effective screening processes.
  • Verified applicant references and employment details.
  • Maintained filing system of current, prospective, and future positions.
  • Reviewed, corrected, and submitted payroll for processing.
  • Maintain customer and temporary employee records to ensure completeness and accuracy.
  • Studied job descriptions and qualifications to determine applicant requirements.
  • Coordinated schedules to arrange management interviews with applicants.

Education

Introduction To Computer Applications And Concepts -

Germanna Community College

INTROCUCTION TO ACCOUNTING -

Mt. San Jacinto Community College

high school diploma -

Temecula Valley High School

Skills

  • Written correspondence
  • Creative problem-solving
  • Microsoft Office proficiency
  • Data entry
  • Cash handling expertise
  • Attention to detail
  • Organizational skills
  • Typing speed 59 WPM
  • Administrative support
  • Claims processing
  • Office operations management
  • Confidential records handling
  • Inventory and equipment management
  • Customer service excellence

Timeline

Style Consultant

Target
03.2023 - Current

Internet Specialist/Claims Representative/Customer Service Representative

GEICO
03.2012 - 03.2023

Senior Staffing Specialist

02.2004 - 12.2011

Introduction To Computer Applications And Concepts -

Germanna Community College

INTROCUCTION TO ACCOUNTING -

Mt. San Jacinto Community College

high school diploma -

Temecula Valley High School

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