Keri Cooney
Sayville,NY
Summary
Strategic practice manager with 25 years of experience successfully leading diverse teams through both routine and transitional business operations. Exceptional success driving financial improvements and revenue increases for large practices. Responsible manager ensuring patient satisfaction, loyalty and well-being of personnel.
Overview
22
22
years of professional experience
Work History
Practice Manager
The Smilist Management
North Babylon, NY
07.2017 - 06.2023
- Managed daily practice operations to optimize appointment scheduling, patient records management, and billing functions.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
- Developed and implemented strategies to improve patient access, satisfaction and care quality.
- Maintained a 5 star Google rating with an average of 50 new patients monthly.
- Worked with a RCM team to keep collection rate at 90-95% on dental claims.
- Successfully grew practice of 4 providers averaging $150,000 a month to 11 providers (including specialty dentistry) to $500,000 monthly.
- Trained newly hired team members on office procedures and computer system.
- Supervised a team of 20+ office personnel.
- Successfully transitioned a merger with new staff, doctors, and their patients.
Front Desk Receptionist/Dental Office Manager
East Islip Dental Care
East Islip, NY / Medford, NY
01.2011 - 02.2017
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Used industry expertise, customer service skills, and analytical nature to resolve customer concerns and promote loyalty.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Expanded business with second location. Increased new patient count using strategic marketing and branding methods.
- Collaborated with team and providers on how to educate patients about their oral health in layman's terms in order to increase case acceptance and grow practice.
Front Desk Receptionist
Alan Farber, D.D.S
Hauppauge, NY, Medford, NY
06.2010 - 03.2015
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately a problem arose.
- Handled assignments independently with good judgement and critical thinking skills.
- Assisted dentist in periodontal treatment.
- Oversaw administrative coordination for continuing education programs by drafting invitations, communicating schedules, and collaborated with dentists about topics they would like discussed in future meetings.
- Worked alongside sales representatives from Nobel, Straumann, and other implant companies.
Implant Coordinator, Front Desk Receptionist
Peter Pruden, D.D.S.
Huntington, NY
01.2001 - 01.2009
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled, coordinated and confirmed appointments and meetings.
- Payroll
- Entered data, generated reports, and produced tracking documents.
- Set priorities and problem-solved workflow issues to maintain rapport with referring dentists.
- Oversaw administrative coordination for continuing education programs by drafting invitations, communicating schedules and confirming attendees.
- Worked alongside sales representatives from Nobel Biocare to order supplies and collaborate with referring dentists on difficult implant cases.
- Performed implant consultations with patients with an emphasis on educating first and then addressing any questions or concerns prior to dentist seeing patient.
- Created surgical implant treatment plans with doctor and patient. Generated reports that were sent to their general dentist which included different treatment options that were discussed with patient in order to complete their care.
Education
Associate of Science - Liberal Arts
Suffolk Community College
Diploma -
Connetquot High School
Bohemia, NY1995
Certified -
EMT-B
Farmingville, NY01.2010
Certified -
CPR Certified
Skills
- Project Management
- Data analysis
- Budget management
- Managed High-Volume practices with multi-specialty providers
- Customer retention
- Recruitment process Conducted interviews for new staff as well as new doctors
- Employee Performance Evaluations
- Maintain well-organized appointment schedule to optimize patient care and revenue
- Extensive knowledge of dental insurance PPO's including No-Fault and medical billing
- Sleep apnea oral appliance education with knowledge of billing/pre-authorization
- Credentialed and negotiated doctor's contracted fee schedules with insurance carriers
- Microsoft office, Google services, Dentrix, Open Dental, Soft-dent, Itero/Invisalgn, Trios scan, Kodak 3D imaging, Dexis, Mipacs imaging, patient experience platforms, and social media platforms
- IT-ability to quickly resolve technical problems with different software applications
- Extremely knowledgeable with different Surgical Implant systems and their restorative components
- Extremely detail oriented, exceptional presentation skills helping solidify patient continuing care
- Coaching and Mentoring
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Practice Manager
The Smilist Management
07.2017 - 06.2023
Front Desk Receptionist/Dental Office Manager
East Islip Dental Care
01.2011 - 02.2017
Front Desk Receptionist
Alan Farber, D.D.S
06.2010 - 03.2015
Implant Coordinator, Front Desk Receptionist
Peter Pruden, D.D.S.
01.2001 - 01.2009
Associate of Science - Liberal Arts
Suffolk Community College
Diploma -
Connetquot High School
Certified -
EMT-B
Certified -
CPR Certified