Keri Covelli
Riverview,FL
Summary
Results-driven student services professional with over fifteen years of experience providing diverse operations assistance in higher education environments. Thirteen years of direct student contact fostering student success and retention. Possesses excellent organizational, time management, and student relation skills. Mastery of CampusVue, Banner, CARS, Microsoft Office Software, Sharepoint, Windows, and ImageNow. Open and clear communicator with demonstrated strategic vision and disciplined execution.
Overview
20
20
years of professional experience
Work History
Human Resources Business Partner
University Of South Florida
10.2021 - Current
- Facilitate the process of providing accommodations to all USF employees with disabilities and manage the workers' compensation program.
- Collaborate with senior leadership, department heads, HR leadership, employees and other stakeholders.
- Provide knowledge, support, and guidance to associates related to medical-based accommodations for employees and the workers' compensation program.
- Leverage expertise to make recommendations on accommodations.
- Provide guidance, assess risk, resolve issues, and escalate as appropriate complex cases related to accommodations and workers' compensation.
Graduate Academic Advisor
National Louis University- Florida
04.2019 - 10.2021
- Advised approximately 300 students from admission through graduation.
- Effectively communicated the curriculum and graduation requirements for program, college, and university academic policies and procedures.
- Collaborated with program chairs, executive leadership, and participated in interdepartmental meetings.
- Maintained timely and accurate student records.
- Provided career guidance and assisted students in connecting with Career Services.
Institutional Director of Student Services
Argosy University, Tampa and Sarasota campuses
09.2015 - 02.2019
- Oversaw all facets of the daily operations of the department, ensuring compliance with university, state, and federal laws, policies, and regulations including FERPA.
- Developed short and long range vision for the department and led staff in implementation of plans.
- Overall responsibility of Student Services department budget.
- Executive Committee member and campus leader providing advice and counsel to the Campus President.
- Served as a university leader and expert in creating, updating and enforcing policies and procedures.
- Supervised the Academic Advisors and the Campus Registrar.
- Directed change management processes to drive improvement in enrollment and retention.
- Executed data management, statistical analysis, and enrollment reporting requests from the Executive Committee.
- Forecasted continuing student plan with 95% accuracy and report student enrollment each term.
- Directed and oversaw student support services including enrollment, registration, academic advising, student records, student conduct, and graduation.
Associate Director of Student Services
Argosy University
10.2014 - 09.2015
- Worked collaboratively with all departments on achieving school objectives for enrollment and retention.
- Interpreted and enforced academic policies and procedures.
- Supervised, trained, and mentored Student Services staff.
- Advised approximately 300 new and continuing students through graduation.
- Ensured timely completion of degree auditing, transfer credits, and awarding of degree.
- Oversaw the management of student systems and troubleshoot with IT.
Student Services Campus Support Specialist
Argosy University, CS - Education Management Corporation
09.2012 - 10.2014
- Delivered optimal corporate support to Student Services departments for campuses nationwide.
- Ensured efficient and effective processing through creation and distribution of various reports for university and campus administrations, as well as external agencies, to meet compliance.
- Led advisory groups that provide guidance on priorities and strategy.
- Administrator of Student Services SharePoint Site housing all documents related to university policies and procedures.
- Developed and distributed training materials and provided training to Student Services staff.
- Supported operations related to system access permissions for staff, creation of programs, courses, and student electronic records.
- Submission of enrollment and graduate data to the National Student Clearinghouse.
Academic Advisor
Argosy University
04.2012 - 09.2012
- Promoted an environment of academic and professional excellence for students through student advocacy and academic coaching.
- Ensured student persistence through collaboration with campus departments.
- Collaborated with department heads and faculty advisors to assist students with academic planning and registration.
- Monitored and conveyed all aspects of curriculum, sequencing, academic status, registration, and college policies and procedures.
- Coordinated with faculty regarding student concerns, student progress, and course content.
- Involved in all key department operations including tracking statistics, proper file documentation, departmental meetings, strategic planning, and program assessment.
Student Affairs Coordinator
Argosy University
07.2009 - 04.2012
- Improved student academic experience through special events, workshops, surveys, and discussions.
- Oversaw all aspects of the yearly commencement ceremonies for over 2,000 attendees.
- Managed various student programs such as Federal Work Study, Disability Services, and Student Conduct Committee.
- Contributed to the creation and editing of campus manuals such as the Campus Crime Report, Emergency Preparedness Plan, Student Handbook, and Federal Work Study Employee Handbook.
New Student Coordinator
Argosy University
11.2006 - 07.2009
- Served as the primary point of contact for all new students to positively impact student matriculation and persistence while working with other departments to ensure student success.
- Audited and tracked new student files to ensure proper completion.
- Organized, coordinated, and facilitated new student orientation.
- Provided weekly status updates on each new student.
- Managed all aspects of the enrollment process of non-matriculating and transfer students.
- Supervised Federal Work Study employees.
Financial Aid Officer
The Art Institute of Tampa
04.2004 - 11.2006
- Developed, presented, and negotiated student financial plans with newly enrolled and continuing students.
Education
Master of Arts - School Counseling
Argosy University
Tampa, FL2009
Bachelor of Arts - Communication Studies
Bloomsburg University
Bloomsburg, PA2000
Skills
- Project Management
- Relationship Building
- Process Improvement
- Strategic Planning and Execution
- Report Generation and Analysis
- Excellent Verbal and Written Communicator
- Team Leadership
- Staff Development and Training
- Conflict Resolution
- Data Management of Student Records
Timeline
Human Resources Business Partner
University Of South Florida
10.2021 - Current
Graduate Academic Advisor
National Louis University- Florida
04.2019 - 10.2021
Institutional Director of Student Services
Argosy University, Tampa and Sarasota campuses
09.2015 - 02.2019
Associate Director of Student Services
Argosy University
10.2014 - 09.2015
Student Services Campus Support Specialist
Argosy University, CS - Education Management Corporation
09.2012 - 10.2014
Academic Advisor
Argosy University
04.2012 - 09.2012
Student Affairs Coordinator
Argosy University
07.2009 - 04.2012
New Student Coordinator
Argosy University
11.2006 - 07.2009
Financial Aid Officer
The Art Institute of Tampa
04.2004 - 11.2006
Master of Arts - School Counseling
Argosy University
Bachelor of Arts - Communication Studies
Bloomsburg University
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