Keri Covey
Orange Park,FL
Summary
Effective Communication Skills | Conflict Resolution |Customer Service Reliable, energetic, and resourceful customer service professional with over three years of experience providing customer service in various industries. Ability to empathize with customers and reach a mutual resolution to meet their needs. PROFESSIONAL SKILLS Outstanding organizational, multitasking, and problem-solving abilities. Excellent Communication Skills. Comfortable with multi-tasking. Comfortable working with Windows 10 and using multi-screens and applications. Goal-oriented Educator caring for students of different learning levels and backgrounds. Always ready to step in and positively impact student learning or teacher wellbeing with timely support. Reliable in maintaining orderly spaces and preparing daily materials. Dedicated and mindful Teaching Assistant offers passionate and informed support for students and staff. Experienced interpersonal communicator addresses unique queries within educational settings and accommodates staff curriculum requirements.
Overview
18
18
years of professional experience
Work History
ESE Gen. Assistant
Clay County School District
03.2022 - 03.2022
- Assisted with 18 students daily
- Assisted with 6 special needs students
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher
- Supported student physical, mental, and social development using classroom games and activities
- Kept students on-task with proactive behavior modification and positive reinforcement strategies
- Supervised recess, lunch and daily student intake and dismissal
- Provided one-on-one and group-based learning support focused on student progress
- Completed daily reports, meal count sheets, and attendance logs
- Worked with teacher to identify and target opportunities for instructional improvements
- Assisted in implementation of new learning tools, systems and materials
- Worked with teacher and administrators to enforce school policies and procedures
- Kept records of student progress for teachers and parents and made notes on behavior, grades, comprehension, and personal growth
- Monitored and reported student progress and development, offering mentoring as needed
- Supported teacher in preparing individualized learning plans for underperforming students
- Distributed tests, assignments and handouts per teacher specifications
- Graded assignments and reported individual progress to teacher
Independent Contractor-delivery Person/personal Shopper
Instacart
10.2019 - Current
- Satisfactory serviced over 1,839 customers
- Shopping for customers sometimes multiple customers, providing excellent customer service
- Shop at designated stores for various customers, choosing best products and contacting them if substitution is needed
- Communicate professionally with each customer throughout shopping and delivery experience
- Deliver groceries, or stage them in-store in correct manner ensuring that all items are not damaged
- Provide outstanding customer service to all customers regardless
- Maintain High Customer service ratings earning Demand Cart
- Completed on-time deliveries by choosing best and most efficient routes
- Completed rush deliveries on tight timetables to satisfy customer needs
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries
- Managed customer inquiries and complaints in polite and professional manner
- Completed on-time deliveries by choosing best and most efficient routes.
- Delivered packages to customer doorsteps and business offices.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Expedited deliveries to meet customer deadlines and requirements.
- Managed customer inquiries and complaints in polite and professional manner.
Independent Contractor-delivery Person/personal
Shipt, Inc
10.2019 - Current
- Have successfully serviced 1,829 customers adding more daily
- Shopping for customers sometimes multiple customers, providing excellent customer service
- Shop at designated stores for various customers
- Choosing best products and communicating any substitutions that may be needed
- Communicate with each customer throughout shop, professionally keeping them informed of product outages and any issues that arise
- Ensure that all groceries are appropriately bagged and maintain proper temperature as delivery is being made.
- Completed on-time deliveries by choosing best and most efficient routes
- Completed rush deliveries on tight timetables to satisfy customer needs
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries
- Managed customer inquiries and complaints in polite and professional manner
- Completed on-time deliveries by choosing best and most efficient routes.
- Delivered packages to customer doorsteps and business offices.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Expedited deliveries to meet customer deadlines and requirements.
- Managed customer inquiries and complaints in polite and professional manner.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Successfully avoided time delivery delays by carefully planning best routes.
ESE General Assistant
Clay County School District
03.2013 - 06.2015
- Completed large photocopying and shredding jobs and reported faulty machinery and equipment to vendor
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher
- Supported student physical, mental, and social development using classroom games and activities
- Worked with teachers to design lesson plans and coordinate activities for classes
- Kept students on-task with proactive behavior modification and positive reinforcement strategies
- Supervised recess, lunch and daily student intake and dismissal
- Provided one-on-one and group-based learning support focused on student progress
- Completed daily reports, meal count sheets, and attendance logs
- Worked with teacher to identify and target opportunities for instructional improvements
- Assisted in implementation of new learning tools, systems and materials
- Worked with teacher and administrators to enforce school policies and procedures
- Kept records of student progress for teachers and parents and made notes on behavior, grades, comprehension, and personal growth
- Monitored and reported student progress and development, offering mentoring as needed
- Provided additional mentoring based on student evaluations
- Oversaw classroom operations during teacher and parent meetings
- Distributed tests, assignments and handouts per teacher specifications
- Graded assignments and reported individual progress to teacher
Assistant Teacher
Child Time Learning Center
02.2012 - 08.2012
- Cared for 30 children throughout t day
- Assist with children during lunchtime
- Get students down for nap
- Clean up classroom after lunch
- Help potty train children and change diapers/pull-ups if needed
- Cover lunches for all other teachers rotating to different classrooms
- Monitor children on playground after nap time
- Check students out to parents at pickup
- Prepare students' daily reports to go home with parents/guardians
- Clean classroom after all students are gone.
- Supported student physical, mental, and social development using classroom games and activities.
- Completed daily reports, meal count sheets, and attendance logs.
- Monitored and reported student progress and development, offering mentoring as needed.
- Supported teacher in preparing individualized learning plans for underperforming students.
- Planned, prepared and presented group assignments to encourage collaboration.
- Worked with teachers to design lesson plans and coordinate activities for classes.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Supervised recess, lunch and daily student intake and dismissal.
- Assisted in implementation of new learning tools, systems and materials.
- Worked with teacher and administrators to enforce school policies and procedures.
- Kept records of student progress for teachers and parents and made notes on behavior, grades, comprehension, and personal growth.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher
- Supported student physical, mental, and social development using classroom games and activities
- Completed daily reports, meal count sheets, and attendance logs
- Supervised recess, lunch and daily student intake and dismissal
- Assisted in implementation of new learning tools, systems and materials
- Worked with teacher and administrators to enforce school policies and procedures
- Monitored and reported student progress and development, offering mentoring as needed
Volunteer Certified Society Caseworker
Navy-Marine Corps Relief Society
10.2005 - 09.2009
- Serve over 500 Clients
- Listen to Clients' needs
- Create personal budgets for customers
- Help clients come to long-term resolutions
- Create savings plans for customers
- Approve loan amounts or grant funds to client
- Set up payment plans that work for client.
Education
Master of Arts - Special Education
University of Arizona Global
Chandler, AZ04.2019
Bachelor of Arts - Early Childhood Education
Ashford University
San Diego, CA06.2017
Skills
- Time Management
- Active Listening
- Data Collection
- Student and Faculty Communication
- Money Management
- Special Education
- Creative Instruction Style
- Cash Handling
- Multi-Subject Instruction
- Lesson Planning
- Email Etiquette
- Customer Service
- Monetary Transactions
Timeline
ESE Gen. Assistant
Clay County School District
03.2022 - 03.2022
Independent Contractor-delivery Person/personal Shopper
Instacart
10.2019 - Current
Independent Contractor-delivery Person/personal
Shipt, Inc
10.2019 - Current
ESE General Assistant
Clay County School District
03.2013 - 06.2015
Assistant Teacher
Child Time Learning Center
02.2012 - 08.2012
Volunteer Certified Society Caseworker
Navy-Marine Corps Relief Society
10.2005 - 09.2009
Master of Arts - Special Education
University of Arizona Global
Bachelor of Arts - Early Childhood Education
Ashford University
Similar Profiles
Jennifer HockJennifer Hock
Teacher at Clay County School DistrictTeacher at Clay County School District
Stephanie WelchStephanie Welch
Administrative Secretary at Clay County School DistrictAdministrative Secretary at Clay County School District
Brittany ThompsonBrittany Thompson
Civics Teacher at Clay County School DistrictCivics Teacher at Clay County School District
Tonya FrancisTonya Francis
High School English and Language Arts Teacher at Clay County School DistrictHigh School English and Language Arts Teacher at Clay County School District
Daniel RicheyDaniel Richey
Car Wash Attendant at Gate Express CarwashCar Wash Attendant at Gate Express Carwash