Keri Crow

- Serve as the first point of contact for patient, delivering a warm and professional welcome

- Manage front office operations including check in/check - out, patient registrations, and scheduling

- Act as a liaison between patients, providers, and clinical staff to ensure seamless communication and continuity of care

- Maintain and update patient records in both medical and dental EMR systems

- Accurately verify and enter insurance information's, identification, and consent forms to support timely claim processing

- Obtain referrals and prior authorizations for specialty services and follow up appointments

- Collect Copays and ensure accurate posting of payments to patient accounts

- Uphold HIPPAA Compliance and patient confidentiality standards.

Perform scanning, copying and uploading of patient documents into the appropriate system

- Use Microsoft Outlook, Word, Excel, Google Docs, Google Sheets to support administrative workflows

-Reviewed and processed ACHHHS incoming medical claims for detail and accuracy

- Verified the completeness of the documentations, lab results, imaging, provider notes, and diagnostic notes

- Handled Financial transactions including check deposits, security transfers, and fund movements across various platforms.

- Adjudicated Claims based on policy, coverage, and benefits, including ACHHHS Medicaid Claims.

-Ensure all required documentation was submitted before routing claims to State Clam Units

- Maintained Compliance with federal and state regulations while ensuring prompt and accurate processing

- Delivered exceptional client banking and brokerage services via telephonic by resolving complex account issues and providing expert guidance on banking and investment tools

- Educated clients on retirement options trading platforms, market mechanics

- Handled financial transactions including check deposits, security transfer, and funds movements across various platforms

- Maintained adherence top FINRA regulations and internal compliance standards

- Navigated multiple banking systems and platforms to simultaneously with efficiency and accuracy

- Identified opportunities for cross-selling services and improving overall client satisfaction