Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Keri Diwan

Nashville,TN

Summary

Proactive and meticulous leader with four years of experience training and motivating employees to consistently exceed targets and deliver exceptional customer service. Competent in business management, merchandising and inventory control, with experience in administrative settings.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Cafe Manager

Barnes & Noble
07.2023 - Current
  • Streamlined cafe operations for increased efficiency and reduced waste, with thorough inventory management and mindful purchasing decisions.
  • Created a positive working environment to boost morale, enhance team productivity, and encourage open communication.
  • Trained cafe employees to consistently exceed customers' expectations, providing superior service and promptly resolving conflicts.
  • Maintained optimal standards of cleanliness and presentation throughout the cafe.
  • Managed financial responsibilities effectively, including budgeting, forecasting, and cash handling procedures.
  • Conducted interviews, hired, and trained new team members in collaboration with the Store Manager based on the needs of the business.
  • Consistently met or exceeded revenue targets through effective planning and execution of sales strategies.

General Manager

Books-A-Million
08.2019 - 07.2023
  • Maintained excellent customer service standards through positive interactions, listening to feedback, and resolving conflicts.
  • Established a positive, safe, and productive work environment by communicating mindfully and delegating tasks based on employees' strengths and growth opportunities.
  • Carried out numerous clerical duties such as weekly scheduling, payroll, supply ordering, cash handling, and communicating via email and phone throughout various levels of the organization.
  • Developed and implemented various strategies to meet metric goals and increase sales and profitability.
  • Assessed talent, hired, and trained new team members to meet the needs of the business, while continuously developing existing team members for potential growth in the company.
  • Successfully executed numerous large-scale events (primarily book signings) while closely managing cost constraints associated with event planning/management activities.

Legal Intern

Henderson, Raque, And Cain
08.2021 - 12.2021
  • Conferred with clients and other involved parties to gather and track case information.
  • Drafted and reviewed various pleadings, ensuring accuracy and compliance with relevant state and federal laws.
  • Assisted attorneys in preparing for trials, contributing to successful case outcomes.
  • Executed various clerical duties such as scanning/copying legal documents and filing according to office preference, scheduling appointments and consultations, communicating via phone and email, and filing pleadings with appropriate courts.
  • Created spreadsheets to keep track of expenses and attorney payroll using Microsoft Office.

Education

Bachelor of Science - Criminal Justice Administration

Middle Tennessee State University
Murfreesboro, TN
12.2024

Skills

  • Customer Engagement
  • Staff Management
  • Strategic Planning
  • Coaching and Mentoring
  • Creative Merchandising
  • Project Management

Certification

ABC license

TIPS certification

Timeline

Cafe Manager

Barnes & Noble
07.2023 - Current

Legal Intern

Henderson, Raque, And Cain
08.2021 - 12.2021

General Manager

Books-A-Million
08.2019 - 07.2023

Bachelor of Science - Criminal Justice Administration

Middle Tennessee State University

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Keri Diwan