Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Keri Fleming

Rio Rancho

Summary

Dynamic District Hospitality Manager with a proven track record at Vara Winery and Distillery, excelling in guest relations management and staff training. Enhanced customer satisfaction through personalized service and optimized operations, resulting in a significant increase in service ratings. Committed to fostering teamwork and maintaining health and safety compliance.

Overview

9
9
years of professional experience
1
1
Certification

Work History

District Hospitality Manager

Vara Winery and Distillery
03.2023 - 07.2025
  • Increased customer service ratings significantly through personable service.
  • Promoted a positive work environment fostering teamwork among employees across all departments within the establishment.
  • Optimized staffing schedules based on expected occupancy rates, maximizing productivity without compromising on service quality.
  • Collaborated with various departments to achieve operational excellence, boosting overall guest experience quality.
  • Developed a loyal customer base by consistently exceeding expectations with personalized attention and care.
  • Managed daily operations for a smooth functioning of the establishment, ensuring high-quality service delivery.
  • Evaluated team performance regularly, recognizing outstanding contributors while addressing gaps through targeted coaching sessions or additional training as required.
  • Organized special events and promotions, resulting in increased bookings and repeat business.
  • Improved staff performance by providing comprehensive training programs focused on customer service skills.
  • Maintained strong relationships with vendors to ensure timely delivery of products and services at competitive prices.
  • Ensured compliance with industry standards and regulations through regular audits and inspections.
  • Scheduled work hours for 5 employees to achieve adequate manpower coverage.
  • Upheld brand reputation through strict adherence to corporate policies and guidelines relating to guest interactions and facility maintenance.
  • Filed incident reports and handled inappropriate behavior to document problems and disturbances.
  • Enhanced guest satisfaction by promptly addressing concerns and implementing effective solutions.
  • Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
  • Assisted guests with check-ins, account inquiries, and any additional services needed.
  • Established and upheld high standards, promoting great customer service and assistance to guests.

Office Staff Assistant

New Mexico Endodontic Specialists
10.2022 - 03.2023
  • Updated employee databases regularly, ensuring correct personnel records were easily accessible when needed by human resources or other departments.
  • Provided administrative support to multiple departments as needed, demonstrating flexibility and adaptability within a dynamic office environment.
  • Maintained an accurate filing system for easy access to essential documents when needed, improving overall office organization.
  • Provided exceptional customer service to clients over phone and email communications, leading to improved client satisfaction ratings.
  • Managed calendars and scheduled appointments for multiple supervisors, resulting in better time management across the team.
  • Managed confidential information with discretion while maintaining adherence to company policies regarding privacy protection procedures.
  • Contributed to a positive work environment through effective communication skills and proactive problem-solving abilities.
  • Managed filing system, entered data and completed other clerical tasks.

Practice Manager

True Self Counseling
06.2021 - 10.2022
  • Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
  • Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
  • Ordered all office supplies and kept check on inventory levels.
  • Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
  • Developed strong relationships with patients, ensuring a high level of care and satisfaction throughout their experience.
  • Developed close working relationships with front office and back office staff.
  • Addressed and remedied all patient or team member issues.
  • Coordinated with physicians to optimize appointment schedules and maximize daily patient flow.
  • Increased patient satisfaction by streamlining appointment scheduling and implementing efficient check-in processes.
  • Oversaw facility maintenance projects, ensuring a safe and comfortable environment for both patients and staff members.
  • Coordinated with insurance providers to streamline the billing process and minimize any delays in reimbursement.

Server/Bartender

M'tucci's Moderno
06.2020 - 06.2021
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.

General Manager

Toltec Brewing
07.2018 - 06.2020
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Formulated policies and procedures to streamline operations.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.

Taproom Manager

Marble Brewery Westside Taproom
05.2016 - 03.2018
  • Implemented efficient scheduling practices to maximize staff productivity while minimizing labor costs.
  • Streamlined order processing by introducing point-of-sale technology, resulting in faster transaction times and increased customer satisfaction.
  • Coordinated with marketing teams to develop advertising campaigns that effectively showcased the unique offerings of the taproom venue.
  • Trained and mentored staff on taproom operations, customer service techniques, and beer knowledge.
  • Strengthened community connections by participating in local events, partnering with nearby businesses, and supporting charitable causes.
  • Promoted a positive work culture among employees through open communication channels and team-building initiatives.
  • Maintained a clean and safe environment through regular inspections and adherence to health code standards.
  • Resolved conflicts between patrons or staff quickly and professionally, ensuring all parties felt heard and respected.
  • Oversaw routine maintenance tasks for taps, coolers, glassware, and other equipment to guarantee consistent quality control standards were met.
  • Increased taproom sales by implementing effective promotional strategies and hosting engaging events.

Education

Cibola High School
Albuquerque, NM

No Degree -

Some College
CNM

Skills

  • Employee scheduling
  • Staff training and development
  • Guest relations management
  • Health and safety compliance
  • Reservation systems
  • Food safety regulations
  • Front office management
  • Menu planning and design
  • Exceptional communication
  • Guest communication
  • Hospitality best practices

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.
  • Supervised team of 5-10 staff members.

Certification

  • Alcohol Certification
  • Serv Safe Manager Certification

Timeline

District Hospitality Manager

Vara Winery and Distillery
03.2023 - 07.2025

Office Staff Assistant

New Mexico Endodontic Specialists
10.2022 - 03.2023

Practice Manager

True Self Counseling
06.2021 - 10.2022

Server/Bartender

M'tucci's Moderno
06.2020 - 06.2021

General Manager

Toltec Brewing
07.2018 - 06.2020

Taproom Manager

Marble Brewery Westside Taproom
05.2016 - 03.2018

Cibola High School

No Degree -

Some College

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