Keri Fulton
Phoenix,AZ
Summary
Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.
Overview
12
12
years of professional experience
Work History
Supervisor
Upgrade
01.2022 - Current
- Monitored employee productivity to provide constructive feedback and coaching.
- Complied with company policies, objectives and communication goals.
- Coordinated employee schedules according to shift changes and availability.
- Reviewed completed work to verify consistency, quality and conformance.
- Established and enforced clear goals to keep employees working collaboratively.
- Identified and corrected performance and personnel issues to reduce impact to business operations.
- Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
- Coached staff members to develop long-term career goals.
- Maintained positive working relationship with fellow staff and management.
- Identified needs of customers promptly and efficiently.
Team Lead
Upgrade Inc.
11.2021 - Current
- Improved team productivity by implementing efficient project management strategies and streamlining communication channels.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Led cross-functional teams for successful project execution while maintaining strong collaboration among team members.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Implemented process improvements that led to reduced turnaround times for critical tasks without compromising quality.
- Created detailed project plans outlining goals, timelines, resources, and budgets to ensure alignment with company objectives. ( Maximizing Opportunities Project & Shark Tank Project )
- Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Trained new team members by relaying information on company procedures and safety requirements.
Customer Care Professional
Upgrade Inc.
11.2021 - 06.2022
- Kept customer and system account information accurate and current to support timely resolutions for concerns.
- Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Team Lead
Veritas Global Protection
11.2018 - 10.2020
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Led cross-functional teams for successful project execution while maintaining strong collaboration among team members.
- Created detailed project plans outlining goals, timelines, resources, and budgets to ensure alignment with company objectives.
- Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
- Trained new team members by relaying information on company procedures and safety requirements.
- Worked different stations to provide optimal coverage and meet production goals.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Held weekly team meetings to inform team members on company news and updates.
Front Desk Receptionist
East Valley Family Medical
12.2017 - 11.2018
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Streamlined office operations for improved productivity with effective organization and communication skills.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Spearheaded office supply inventory management, reducing costs by identifying necessary items before depletion occurred.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
Assistant Director
Love and Learn Preschool
05.2012 - 12.2017
- Upheld all CPR and Az regulated certifications. Completed daily paperwork for agencies such as Child Protection Services and Resource and Referral Centers.
- Implemented data-driven strategies for continuous improvement of instruction and curriculum alignment.
- Controlled administrative, operational, financial and logistical areas of facility. Familiarized parents with center's policies, regulations, fees and curriculum. Billed and managed client accounts.
- Assisted the Director in developing innovative programs to improve students'' academic performance and retention rate.
- Streamlined communication between teachers, parents, and administrators to foster a collaborative learning environment.
- Managed department budget to ensure adequate resources for staff development and instructional materials.
- Mentored new teachers through observation, feedback, and professional development opportunities.
- Planned and executed successful special events, such as college fairs, open houses, and parent-teacher conferences.
- Led professional development workshops on topics such as classroom management, differentiated instruction, and assessment strategies.
- Designed individualized learning plans tailored to each student''s unique needs and goals.
- Evaluated teacher performance through classroom observations and provided constructive feedback for improvement.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Education
Bachelors - Environmental Science
University of Phoenix
08.2023
GED -
EVA/ EVIT
Mesa, AZ06.2007
Skills
- Process Improvement
- Data Analytics
- Staff Management
- Expectation Setting
- Training and Mentoring
- Process Monitoring and Improvement
- Policy Enforcement
- Complex Problem-Solving
- Priority Management
- Goal-Oriented
- Processes and Procedures
- Team Building
- Delegation Skills
- Decision Making
- Organizational Skills
- Customer Service
- Emotional Intelligence
- Leadership Abilities
- Time Management
- Task Prioritization
- Employee Motivation
- Effective Communication
- Active Listening
- Idea Development and Brainstorming
Timeline
Supervisor
Upgrade
01.2022 - Current
Team Lead
Upgrade Inc.
11.2021 - Current
Customer Care Professional
Upgrade Inc.
11.2021 - 06.2022
Team Lead
Veritas Global Protection
11.2018 - 10.2020
Front Desk Receptionist
East Valley Family Medical
12.2017 - 11.2018
Assistant Director
Love and Learn Preschool
05.2012 - 12.2017
Bachelors - Environmental Science
University of Phoenix
GED -
EVA/ EVIT