Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
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Keri Garcia

Embalmer
Davenport,FL

Summary

Industrious Funeral Assistant with extensive customer service experience and excellent community relations skills. Strong foundation of industry knowledge learned over 4 years in mortuary roles. Known for compassionate yet efficient work. Reliable Intern studying Funeral Service and seeks an internship opportunity to expand skills and gain valuable real-world experience. To seek and maintain a part-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

9
9
years of professional experience
7
7
Certificates

Work History

Licensed Master Cosmetologist

Champion's Barber Studio
Clermont, FL
08.2017 - Current
  • Researched latest trends in hair and makeup to stay updated on color, style and technique.
  • Spoke with clients regarding health history, expectations, services and procedures for safety and customer satisfaction.
  • Maintained client treatment records and designed long-term care programs for return customers.
  • Grew sales with great work ethic, individualized beauty care plans and positive attitude.
  • Helped clients achieve desired looks for daily wear and special events by designing makeup strategies for each scenario.
  • Processed payments, entering sales in register for prompt customer service.
  • Booked appointments, answered phones, greeted clients, handled payments and created client service tickets.
  • Suggested treatments and styles to suit customer appearance and fashion choices.
  • Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
  • Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Supported reception desk, receiving phone calls, entering appointments and collecting payments for services rendered.
  • Created marketing advertisements to increase awareness of services and boost sales.
  • Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
  • Consistently received positive performance reviews from guests.
  • Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
  • Answered over numerous phone calls daily to assess customer needs, schedule appointments and give advice about hairstyle and color options.
  • Trained salon staff in traditional and innovative haircutting techniques and salon management.
  • Shampooed, conditioned and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
  • Introduced salon to alternative hair therapies involving natural products to bring in new clients.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Answered phone calls and emails to schedule client appointments.
  • Styled hair for large events such as annual fashion shows and special hair expos.
  • Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
  • Used scissors, trimmers, clippers, razors and brushes on over numerous customers with 100% customer satisfaction rate.
  • Evaluated client needs and recommended treatments and strategy to achieve desired results while maintaining hair health.

Funeral Home Assistant

Becker Funeral Home
Clermont, FL
06.2015 - 12.2019
  • Delivered clerical support by handling range of routine and special requirements.
  • Produced high-quality documents, spreadsheets for organizing family information
  • Streamlined processing procedures for various financial and employee documents to improve traceability.
  • Executed record filing system to improve document organization and management.
  • Completed clerical tasks such as filing, copying and distributing mail.
  • Verified accuracy of business records by consistently updating family information.
  • Coordinated, scheduled and arranged business meetings.
  • Oversaw automated tracking and documentation of data, client/family correspondence and office operations.
  • Drafted common document templates for use by executives and employees.
  • Developed correspondence letters, memos and emails.
  • Interacted with customers by phone and in-person to provide information.
  • Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
  • Managed multiple projects simultaneously using organizational and analytical skills.
  • Prepared meeting materials and took clear notes to distribute to stakeholders.
  • Edited documents to keep company materials free of grammar errors.
  • Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
  • Welcomed families and visitors into facility and guided into appropriate visitation rooms or chapel.
  • Carried flowers to hearses or limousines for transportation to churches and places of interment.
  • Performed administrative duties by obtaining burial permits and doctors' signatures on death certificates and registering deaths.
  • Drove company vehicles to transport remains.
  • Provided personal assistance, emotional support and personal care to clients.
  • Transported caskets from morgue to reserved rooms to prepare caskets for viewing.
  • Provided administrative support to funeral home staff.
  • Greeted funeral guests and coordinated seating.
  • Supported funeral director with all facets of funeral service coordination.
  • Processed death certificate and other required paperwork.
  • Assisted with numerous embalming techniques, dressed and cosmeticized deceased persons.
  • Transported deceased to funeral home.
  • Prepared facilities for funeral visitations and memorial services, arranging chairs and flower arrangements and setting up sign-in books and memorial cards.
  • Met with over families to plan funerals by discussing service options and needs.
  • Transferred cremated remains from temporary urns to permanent urns to release cremated remains to families.

Education

Associate of Science - Funeral Services And Mortuary Science

St. Petersburg College
Clearwater, FL
05.2017 - 05.2017

Skills

    Guest interaction

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Accomplishments

  • Supervised team of 6 staff members.
  • Earned the"Most Buzz" Award in 2020 for the one with the most and best reviews.
  • Selected as “Best Portfolio”

Certification

Barbicide COVID-19

Timeline

Best Portfolio on Booksy- Showcasing my work

11-2021

Licensed Embalmer

01-2021

Shear Haven Domestic Violence Training

11-2020

Most Buzz on Booksy- Best and most customer reviews

11-2020

Barbicide COVID-19

05-2020

Barbicide

04-2020

Licensed Master Cosmetologist

Champion's Barber Studio
08.2017 - Current

Associate of Science - Funeral Services And Mortuary Science

St. Petersburg College
05.2017 - 05.2017

Funeral Home Assistant

Becker Funeral Home
06.2015 - 12.2019

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Keri GarciaEmbalmer