Keri Gaydos
Fountain Valley,CA
Overview
24
24
years of professional experience
Work History
ASC Child and Adolescent Studies
CALIFORNIA STATE UNIVERSITY – FULLERTON
Fullerton, California
12.2023 - 01.2025
EMERGENCY ROOM ADMITTING REPRESENTATIVE
HOAG MEMORIAL HOSPITAL PRESBYTERIAN
Newport Beach, California
09.2021 - 12.2023
- Interacted in written and verbal form using AIDET principles
- Demonstrated knowledge of HIPAA and following guidelines to ensure patient information was secure
- Maintained an accuracy rate of 99%
- Collection of patient financial responsibility
- Delivered exceptional customer service to patients and clinical staff in emergency department to assist putting patients and family members at ease during a stressful time
EMERGENCY ROOM ADMITTING SUPERVISOR
MEMORIALCARE - ORANGE COAST MEDICAL CENTER
Fountain Valley, California
06.2011 - 07.2020
- Supervise and lead activities of 26 team members in Emergency Admitting team and 3 members in the Admitting Quality Control to ensure work objectives were met
- Interacted with staff and patients in written and verbal form utilizing AIDET principles
- Improve emergency admitting department Gallup accountability scores by ten percent
- Collect data, establish facts, research problems, and solve issues, monitor, and manage EMS work queues daily
- Balanced receipts of copayments and deposits daily
- Register emergency room patient's and properly code patient's insurance plan into EMS and assure billing was done correctly on over 300 emergency room patients per day
ADMITTING LEAD
MEMORIALCARE - ORANGE COAST MEDICAL CENTER
Fountain Valley, California
01.2011 - 06.2011
- Provided outstanding customer service to patients in breast center, and to other staff members using AIDET principles and be a role model
- Led three admitting team members to complete registration of 100 patients per day in the Breast center
- Engaged in written and verbal form using AIDET principles
- Collect and post payments to patient's accounts, and safeguard funds
REGISTRATION REPRESENTATIVE
MEMORIALCARE - ORANGE COAST MEDICAL CENTER
Fountain Valley, California
02.2001 - 01.2011
- Interacted in written and verbal form using AIDET principles
- Demonstrated knowledge of HIPAA and following guidelines to ensure patient information was secure
- Maintained an accuracy rate of 99%
- Delivered exceptional customer service to patients and clinical staff in emergency department to assist putting patients and family members at ease during a stressful time
Timeline
ASC Child and Adolescent Studies
CALIFORNIA STATE UNIVERSITY – FULLERTON
12.2023 - 01.2025
EMERGENCY ROOM ADMITTING REPRESENTATIVE
HOAG MEMORIAL HOSPITAL PRESBYTERIAN
09.2021 - 12.2023
EMERGENCY ROOM ADMITTING SUPERVISOR
MEMORIALCARE - ORANGE COAST MEDICAL CENTER
06.2011 - 07.2020
ADMITTING LEAD
MEMORIALCARE - ORANGE COAST MEDICAL CENTER
01.2011 - 06.2011
REGISTRATION REPRESENTATIVE
MEMORIALCARE - ORANGE COAST MEDICAL CENTER
02.2001 - 01.2011