Summary
Work History
Education
Skills
Timeline
Generic

Keri Gilliam

Denver,CO

Summary

Compassionate Peer Support Specialist knowledgeable in care system navigation and willing to share life experiences. Thoughtful professional with expertise in providing mental support as well as advice and assistance to those looking for resources.

Work History

In-store Shopper, Delivery Driver

Instacart


  • Provided exceptional customer service through active listening and timely problem resolution.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.

Lead Receiver

Pharmaca


  • Maintained accurate records of received goods, ensuring proper documentation for accountability purposes.
  • Collaborated with team members to unload deliveries, optimizing time management and workflow.
  • Ensured timely processing of inbound shipments by prioritizing tasks and delegating responsibilities effectively.
  • Trained new staff members on receiving procedures, fostering a cohesive and efficient team dynamic.
  • Conducted regular performance evaluations for receiving team members, identifying areas for improvement and providing constructive feedback.
  • Communicated with vendors and suppliers to verify timely delivery of goods.
  • Verified orders by comparing names and quantity of items packaged with shipping documents.
  • Inspected incoming and outgoing shipments to identify discrepancies with records.

Housekeeper, Personal Assistant

Tyler Avedon
  • Adhered to professional house cleaning checklist.
  • Maintained an organized workspace for the owner which facilitated easy access to important documents when needed.
  • Reduced administrative workload for the owner through proficient handling of routine tasks, allowing them to focus on higher-level responsibilities.
  • Pet care.
  • Planned and prepared meals.

Qualified Medication Administration Person

Primrose Place
  • Assisted in the development of individualized treatment plans to address specific patient needs and promote recovery.
  • Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress.
  • Monitored patients' progress, documenting changes in behavior and updating treatment plans accordingly.
  • Collaborated with multidisciplinary team members, contributing valuable insights to optimize patient care and outcomes.
  • Implemented group sessions, facilitating open communication and fostering a supportive community amongst patients.
  • Ensured timely administration of medications as prescribed by psychiatrists, closely monitoring for side effects or adverse reactions.
  • Maintained detailed records of patient interactions, ensuring accurate documentation for future reference.
  • Performed scheduled patient safety checks and documented results to establish patients' well-being.
  • Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
  • Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
  • Worked independently and collaboratively in a team environment.
  • Provided crisis intervention services to individuals experiencing acute distress.
  • Communicated regularly with other professionals involved in each client's care.

Education

Front Range Community College
Fort Collins, CO

Skills

  • Strong Work Ethic
  • Communication
  • Problem Resolution
  • Crisis Intervention
  • Relationship Development
  • Supervision
  • Patient Care
  • Patient Evaluations
  • Self-Motivated

Timeline

In-store Shopper, Delivery Driver

Instacart

Lead Receiver

Pharmaca

Housekeeper, Personal Assistant

Tyler Avedon

Qualified Medication Administration Person

Primrose Place

Front Range Community College

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Keri Gilliam