Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

Keri Hardy

Plano,TX

Summary

High-energy sales and customer relations professional well-versed in communicating with different individuals and negotiating successful solutions. Focused on offering superior support and meeting all production targets. Creative in applying robust solutions that enhance loyalty, promote retention and support revenue objectives. Skilled in leadership functions such as training and mentoring new associates.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Electrical Installation Technician

Tesla/Cummings Electrical
Austin, TX
09.2023 - Current
  • Connected and repaired equipment based on mechanical drawings and electrical prints.
  • Interpreted electrical and mechanical schematics, blueprints and diagrams.
  • Tested energized and de-energized circuits, following test procedures and assisted in specialized test procedures.
  • Diagnosed malfunctioning wiring using test equipment to locate faults.

Patient Sales Representative

VieMed
REMOTE
06.2022 - 09.2023
  • Developed and maintained relationships with existing clients to ensure customer satisfaction.
  • Generated new sales leads through cold calling and networking activities.
  • Provided technical support for customers using the company's products or services.
  • Negotiated pricing contracts with customers to maximize profits.

Customer Service Representative

Carelon Health
Fort Worth, TX
04.2018 - 10.2020
  • Answered incoming calls and responded to customer inquiries in a timely manner.
  • Performed data entry tasks in order to update patient accounts accurately.
  • Conferred with customers by telephone or in person to provide information about products or services and take orders.
  • Increased customer satisfaction ratings 20% by effectively answering questions, suggesting effective solutions and resolving issues quickly.

Financial Services Representative

Volkswagen Financial Services
REMOTE
10.2020 - 06.2022
  • Established strong and positive working relationships within organization to contribute to team success.
  • Guided customers toward upward credit mobility through good financial choices.
  • Rolled out operational improvements and solutions to deliver top-notch customer service.
  • Processed documentation and troubleshot discrepancies to build client rapport.

Education

High School Diploma -

Alfred M. Barbe High School
Lake Charles, LA
05-2015

Bachelor of Science - Radiology

McNeese State University,
Lake Charles, LA

Associate of Science - Nursing

Collin County Community College District
Plano, TX

Skills

  • Circuit Design
  • Schematic Design Software
  • Microsoft Office and Outlook proficiency
  • Microsoft SharePoint
  • Microsoft Excel, Project, and Visio
  • Problem solving
  • Teamwork
  • Adaptability
  • Time Management
  • Sales Development
  • Client Account Management
  • Customer Relationship Building
  • Product Knowledge

Certification

  • FIRST AID CERT
  • CISP
  • MICROSOFT WORD CERT
  • MICROSOFT EXCEL CERT
  • HOT WORK TRAINED
  • OSHA 10
  • LOCKOUT/TAGOUT

Accomplishments

  • COMMUNITY SERVICE
  • LEADERSHIP AWARDS
  • ACADEMIC SCHOLARSHIPS/GRANTS

Timeline

Electrical Installation Technician

Tesla/Cummings Electrical
09.2023 - Current

Patient Sales Representative

VieMed
06.2022 - 09.2023

Financial Services Representative

Volkswagen Financial Services
10.2020 - 06.2022

Customer Service Representative

Carelon Health
04.2018 - 10.2020

High School Diploma -

Alfred M. Barbe High School

Bachelor of Science - Radiology

McNeese State University,

Associate of Science - Nursing

Collin County Community College District

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Keri Hardy