Keri Harris
Skagway,AK
Summary
Experienced banker with expertise in customer relationship management, financial advising, and transaction processing. Demonstrated success in providing client-focused solutions and achieving business objectives. Recognized for strong teamwork, adaptability, and communication skills. Skilled at utilizing financial tools to drive results and ensure client satisfaction.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Associate Personal Banker
Wells Fargo
01.2022 - Current
- Delivered exceptional customer service through personalized financial solutions and product recommendations.
- Managed client accounts, ensuring compliance with banking regulations and internal policies.
- Analyzed customer financial needs to develop tailored banking products and services.
- Resolved complex customer inquiries, providing timely solutions to enhance satisfaction and loyalty.
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
- Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
- Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
- Followed up with customers to gather feedback and provide additional assistance.
- Achieved recognition for outstanding customer service, setting benchmark for colleagues.
Visitor Use Assistant/ Fee Collection (Seasonal Hire)
Klondike Gold Rush National Historic Park
07.2021 - 10.2021
- Serve as a Visitor Service Assistant performing visitor services in the international park trail information center
- Collects appropriate fees using point of sale.
- Providing visitor information and orientation to visitors on backcountry hiking, camping, and safety.
- Provides backcountry permits for day use and overnight camping.
- Researches, develops, and delivers interpretive programs to park visitors.
- Skill in public speaking techniques to effectively express ideas and concepts to a wide range of audiences.
- Skill in meeting and dealing effectively with diverse individuals or groups in a variety of circumstances (including high volume of personal contracts and work under stressful conditions) in order to provide accurate, useful information at information/visitor centers, visitor use areas, and special events and to project a positive image of the park and the NPS.
- Operate equipment (e.g., credit card machine, calculator, computers, and/or point of sale systems) to collect and track payments.
- Operate general computer software programs such as, word processing, spreadsheet, or database (e.g., Excel, Access, Word, or similar operating systems).
Store Associate (Seasonal Hire/ Part Time 20 Hours Per Week)
Skagway Mining Company
06.2021 - 07.2021
- Provide exceptional customer service both internally and externally.
- Monitor product inventory including to ensure product stays within acceptable levels, sales are processed correctly in point-of-sale systems, and products are merchandised to make the most out of the sales floor space available.
- Follow cash handling and processing procedures.
- Organize and track inventory for any/all storage areas dedicated to sales products.
Library Clerk (Seasonal Hire/ Part Time 20 Hours Per Week)
Skagway Public Library
05.2021 - 07.2021
- Working under supervision of the Librarian performing clerical tasks in the circulation of library materials.
- Customer service and interaction.
- Checking out and checking in all types of library materials.
- Receiving and shelving books and other library materials.
- Recording library use statistics.
- Handling petty cash.
Branch Sales Manager (Seasonal Hire)
Alaska Geographic
04.2020 - 10.2020
- Achieve or surpass branch gross sales goal as specified by Alaska Geographic.
- Build and maintain a positive working relationship with key Alaska Geographic Partners (National Park Service, Forest Service, Fish and Wildlife Service, and Bureau of Land Management).
- Provide exceptional customer service both internally and externally.
- Manage branch staff, balancing staffing hours and preventing overtime, training/ensure staff follow appropriate processes and procedures, and maintain a high level of customer service.
- Monitor product inventory, work closely with Regional Operations Manager to ensure product stays within acceptable levels, inventory received/transferred paperwork is documented, sales are processed correctly in POS systems, and products are merchandised to make the most out of the sales floor space available.
- Follow cash handling and processing procedures including bank deposits and providing end-of-the-month daily income journals to accounting.
- Recruit, train, and retain effective employees.
- Lead and coordinate inventory accounting, following accounting best practices at end of season or as needed by Regional Operations Manager.
- Support Alaska Geographic Membership/Donation goals by promoting program benefits to customers and answering questions and working with Alaska Geographic Membership/Donation staff as appropriate.
Commissary Support Clerk
Defense Commissary Agency, Yuma Proving Grounds
09.2010 - 10.2019
- Performs basic account maintenance procedures to ensure files, logs and reports are completed in a timely manner.
- Prepare and maintain a variety of documents related to Commissary daily business.
- Government purchase card holder. Responsible for keeping an updated log of all purchases, purchasing office and store supplies, paying for contracted work and ensuring staying within monthly budgeted amounts.
- Receive merchandise requisitions and place merchandise orders, posting orders placed to an automated register for merchandise order tracking.
- Verify that the order register reflects balances and adjustments. Process a variety of accounting documents including but not limited to Report of Deposit, Vendor Credit Memorandums, charge account requests, and dishonored checks.
- Provide administrative support to store managers and store directors.
- Maintains the Computer Assisted Ordering (CAO) system with current, accurate data to ensure optimal order quantities are calculated necessary to sustain customer demands.
- Control and account for all funds received and deposited daily as part of normal commissary store operations.
Skills
- Relationship building
- Branch operations
- Customer service
- Customer satisfaction
- Cash handling
- Regulatory compliance
- Records maintenance
- Documentation
- Organizational skills
- Effective communication
- Product knowledge
Certification
- Notary of Public, State of Alaska - Commission expires February 2028
Timeline
Associate Personal Banker
Wells Fargo
01.2022 - Current
Visitor Use Assistant/ Fee Collection (Seasonal Hire)
Klondike Gold Rush National Historic Park
07.2021 - 10.2021
Store Associate (Seasonal Hire/ Part Time 20 Hours Per Week)
Skagway Mining Company
06.2021 - 07.2021
Library Clerk (Seasonal Hire/ Part Time 20 Hours Per Week)
Skagway Public Library
05.2021 - 07.2021
Branch Sales Manager (Seasonal Hire)
Alaska Geographic
04.2020 - 10.2020
Commissary Support Clerk
Defense Commissary Agency, Yuma Proving Grounds
09.2010 - 10.2019
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