Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Keri Hartley

Summary

Accomplished and passionate Supervisor dedicated to exceeding customer expectations and driving company success. Skilled in assigning tasks, training employees, and implementing effective company procedures. Adept at communication and active listening, fostering strong team collaboration. Demonstrates exceptional leadership and vision, motivating teams to achieve ambitious goals. Possesses strong problem-solving abilities, a thirst for knowledge, and excellent communication skills. Ready to contribute to team success and deliver positive outcomes. Eager to embrace new challenges and advance organizational objectives with unwavering dedication and enthusiasm.

Overview

20
20
years of professional experience

Work History

HIM Supervisor

R1 Rcm
08.2022 - 01.2023
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Generated reports detailing findings and recommendations.
  • Maintained database systems to track and analyze operational data.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.

Medical Records and Health Information Technician

R1 Rcm
05.2019 - 08.2022
  • Uploaded physician progress notes, history, and physicals into electronic medical records.
  • Processed medical records requests from outside providers according to facility, state, and federal law.
  • Maintained patient records in compliance with security regulations.
  • Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
  • Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
  • Reviewed charts and flagged incomplete or inaccurate information.
  • Assisted in training new staff on medical record processing and filing procedures.
  • Utilized electronic medical record systems to store, retrieve and process patient data.
  • Followed up with medical staff regarding missing information in patient records.
  • Researched and resolved medical record discrepancies.
  • Communicated effectively with staff, patients, and insurance companies by email and telephone.

Client Relations Support

Intermedix Corporation
12.2014 - 05.2019
  • Communicated with insurance providers to resolve denied claims and resubmitted those claims
  • Run daily reports to check for missing documentation, physician signatures, outstanding balances, Provider denials
  • Provide necessary documentation to insurance companies to resolve claims
  • Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.
  • Accurately entered patient demographic and billing information in billing system to enable tracking history and maintain accurate records.
  • Reviewed patient diagnosis codes to verify accuracy and completeness.
  • Filed and updated patient information and medical records.
  • Evaluated client needs and developed tailored solutions to increase positive customer ratings.

Patient Appointment Coordinator

Dean McGee Eye Institute
04.2014 - 12.2014
  • Answered phone calls and messages for two -physicians in a clinical medical facility, scheduling appointments, and handling patient inquiries.
  • Managed multiple schedules and prioritized tasks to meet demands of fast-paced work environment.
  • Interview patients to collect demographic information and Medical insurance.
  • Scheduled patients for clinic appointments and for outpatient surgery
  • Verified insurance coverage and eligibility for medical services prior to scheduling appointments to prevent billing issues.
  • Collaborated with healthcare staff to verify alignment of appointment scheduling with clinic protocols.
  • Collect any co pays and/or deductibles due
  • Followed up with patients to reschedule clinic appointments.
  • Scan all paperwork into Electronic Medical Record
  • Maintained confidentiality of patient information to comply with HIPAA regulations and protect patient privacy.
  • Maintained accurate patient records for proper tracking of patient history and treatment.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.


Admissions Access Coordinator

Integris Canadian Valley Hospital
07.2013 - 10.2013
  • Interview patients to accurately obtain current patient demographics and health insurance
  • Verified patient health insurance eligibility
  • initiates the insurance pre-certification, pre-authorization and referral processes
  • Educate patients regarding privacy laws, consent for treatment authorizations, financial contracts and advance directive rights and responsibilities
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Provided excellent customer service to patients and medical staff.
  • Processed payments using cash and credit cards, maintaining accurate records of transactions.
  • Facilitated communication between patients and various departments and staff.
  • Delivered support to medical staff in completion of patient paperwork.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Transport patients by necessary means to appropriate location in a timely manner
  • Responsible for handling inpatient hospital bed placement through utilization of the hospital tracking system as well as communicating the process with appropriate personnel

Account Create Team

Integris Access Center
02.2013 - 07.2013
  • Create Outpatient and Surgery accounts into into the scheduling system for numerous Integris Health facilities
  • Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
  • Sorted documents and maintained organized filing process.
  • Organized, sorted, and checked input data against original documents.
  • Completed data entry tasks with accuracy and efficiency.
  • Participated in weekly conference calls with management to discuss department updates and strategies.
  • Followed established procedures to enter and process data correctly.
  • Created and maintained data entry logs to track data entry activities.
  • Entered data into various computer systems accurately using Microsoft Office Suite.
  • Verified accuracy of data entered into system to produce error-free reports.
  • Created spreadsheets for more efficient recordkeeping.

Surgery Scheduling Coordinator

Integris Canadian Valley Hospital
12.2005 - 02.2013
  • Expertly managed planning, scheduling, and coordination of outpatient surgery procedures.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Report any scheduling changes to all appropriate staff members.
  • Collated pre-operative lab and imaging results to facilitate surgery planning.
  • Resolved scheduling conflicts to maintain high-quality patient services.
  • Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries.
  • Placed new supply orders, managed inventory and restocked clerical spaces.


Admissions Access Coordinator

Integris Southwest Medical Center
03.2003 - 12.2005
  • Interview patients to accurately obtain current patient demographics and health insurance
  • Verified patient health insurance eligibility
  • initiates the insurance pre-certification, pre-authorization and referral processes
  • Educate patients regarding privacy laws, consent for treatment authorizations, financial contracts and advance directive rights and responsibilities
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Provided excellent customer service to patients and medical staff.
  • Processed payments using cash and credit cards, maintaining accurate records of transactions.
  • Facilitated communication between patients and various departments and staff.
  • Delivered support to medical staff in completion of patient paperwork.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Transport patients by necessary means to appropriate location in a timely manner
  • Responsible for handling inpatient hospital bed placement through utilization of the hospital tracking system as well as communicating the process with appropriate personnel

Education

Diploma -

Yukon High School
Yukon, OK

Skills

  • Operations management
  • Task delegation
  • Coaching and mentoring
  • Team building
  • Insurance billing procedures
  • Insurance verification
  • Patient registration
  • Problem-solving
  • EMR software
  • Medical records management
  • Appointment scheduling
  • Inventory and supply management
  • Critical thinking
  • Customer service

Accomplishments

  • Supervised team of 7 staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Languages

English
Native or Bilingual

Timeline

HIM Supervisor

R1 Rcm
08.2022 - 01.2023

Medical Records and Health Information Technician

R1 Rcm
05.2019 - 08.2022

Client Relations Support

Intermedix Corporation
12.2014 - 05.2019

Patient Appointment Coordinator

Dean McGee Eye Institute
04.2014 - 12.2014

Admissions Access Coordinator

Integris Canadian Valley Hospital
07.2013 - 10.2013

Account Create Team

Integris Access Center
02.2013 - 07.2013

Surgery Scheduling Coordinator

Integris Canadian Valley Hospital
12.2005 - 02.2013

Admissions Access Coordinator

Integris Southwest Medical Center
03.2003 - 12.2005

Diploma -

Yukon High School

Similar Profiles

CREATE PROFILE
Keri Hartley