Summary
Overview
Work History
Education
Skills
Certification
Hobbies and Interests
Timeline
Generic

Keri Hasty

Whitehouse

Summary

Accomplished professional and leader with a proven track record of driving team success, adapting to changing needs, and focusing on collaboration, communication, and achieving results. Expertise in project management, conflict resolution, and performance optimization. Reliable and flexible individual always ready to support and inspire team members. Brings 7 years of leadership experience and 11 years of Principal Trainer experience to the table, with an overall 24 years in the healthcare.

Overview

31
31
years of professional experience
1
1
Certification

Work History

Willow Inpatient and Ambulatory Team Manager

ProMedica
07.2023 - Current
  • Developed a high-performing team by recruiting top talent, providing ongoing training, and fostering a positive work environment.
  • Collaborated with cross-functional departments to drive cohesive efforts towards common goals and objectives.
  • Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
  • Evaluated employee performance and coached team members, increasing quality of work and employee motivation.
  • Coached junior team members, improving their skills and confidence in their roles.
  • Involved in the hiring of any new team members.
  • Worked closely with the director when new projects are coming up and making sure we have the bandwidth.
  • Responsible for assessing departmental needs in terms of workflow and technology recommendations to operational
    leadership for the implementation of new processes/systems or expansion of current processes/systems.
  • Participates in strategic planning and department coordination.
  • Balances needs for support, maintenance, and administrative tasks with projects.
  • Monitors group portfolio of projects; works with the project teams to identify and resolve risks and issues.
  • Proactively identifies workflow or application issues and collaboratively seeks resolution. Initiates standard repeatable group
    processes where appropriate.
    • Sets and meets accounting unit budget(s).
    • Mentors team members.
    • Responsible for employee reviews and career development.
    • Other duties as assigned.



Training Team Manager

ProMedica
05.2022 - Current
  • Responsible for training, evaluating, motivating, coaching, mentoring, and discipline of staff. Assist with hiring and promoting for the Training Team. Resolve problems relating to staff, morale, work methods and initiate recommendations.
  • Provides direction to staff for skill development in project management, technical competencies, departmental standards and procedures, including regulatory and compliance requirements.
  • Define, plan and manage tasks and projects for assigned staff, ensuring work plans are established and adhered to. Manage department resources as necessary to meet assigned project deadlines by reviewing periodically to determine status, and acting accordingly. This includes keeping training applications updated accordingly and managing the process.
  • Manages the investigation, documentation, root cause analysis, and resolution of incidents and problems within the Ambulatory application areas of responsibility. Ensure 24/7 coverage is provided to efficiently handle problem analysis and resolution in applicable departments.
  • Partner and collaborate with internal/external customers and vendors to determine IT needs among various applications, including integrated workflows, new department acquistions, optimization workflows, and Epic system updates. Maintains effective communicaton channels with business unit, department peers, and operational leadership throughout the health system.
  • Analyzes and initiates improvements to existing systems. Maintains, supports and reviews training applications and their platforms. Initiate improvements as appropriate, to include regulatory updates, and required application upgrades.
  • Maintain current knowledge of IT and healthcare trends. Recommends and supports PHS strategic initiatives. Communicates and maintains an open and complete level of knowledge to IT Senior Leadership regarding major projects, initiatives, goal status and updates.
  • Capable of acting as the backup to the Director in his/her absence. Performs other duties as assigned.

Pharmacy IT Analyst, II/Principal Trainer

ProMedica Health System
04.2012 - Current
  • Assisted Pharmacy Managers in topics related to pharmacy.
  • Process daily inventory from all Inpatient Pharmacies at ProMedica.
  • Assisted in other daily tasks on the Epic Willow build team.
  • Provided after hours support for end users in EMR.
  • Develop and maintain training curriculum for all inpatient pharmacy end users.
  • Create and implement Epic Pharmacy training for all ProMedica Inpatient Pharmacy staff.
  • Primary trainer for ProMedica Inpatient Pharmacy curriculum.
  • Work with the training team to address any training needs/issues.
  • Assist new team members on processes in place.
  • Make monthly visits to all pharmacies to assist with any issues they may be experiencing.
  • Acknowledged customer issues and resolved their problems quickly and efficiently.
  • Collaborate with colleagues to discuss issues to find a resolution.
  • Process daily inventory.
  • Assist the Pharmacy Build team to address any training needs.
  • Create training tip sheets and other documentation for end users using Epic Willow.
  • Assist with go live support for Epic.
  • Assist with Service Now tickets regarding Epic training or Pharmacy.
  • Carry out any communication to our Pharmacy end users on anything pertinent to Pharmacy and Epic workflows.
  • Create training for the year – work with users when they need ad hoc training.
  • Create and maintain training environment.
  • Assist with any changes to the training environments due to upgrade in Epic and communicate to the training team.
  • Collaborate with other PTs on the team on projects.

Inpatient Training Team Supervisor

ProMedica Health System
10.2019 - 05.2022
  • Continue to handle all duties of a Principal Trainer on top of supervisor role.
  • Work with team on upcoming projects and communicate back to Training Manager.
  • Oversee Clinical Service Desk, which is our team that handles Epic related phone calls from ProMedica end users.
  • Assists with our training team scheduler for assigning projects, training and conflicts.
  • Carry out various meetings on the training team.
  • Manage and carry out evaluations and any performance issues.
  • Ensure team meets certain deadlines and goals that are set for the team.
  • Attend leadership meetings and communicate training team plans/projects.
  • Work with other teams on upcoming Epic training education materials.
  • Work close with the other Training Team Manager/Supervisor, work on issues and find resolutions.
  • Assist with training, evaluating, motivating, coaching, mentoring and disciple of staff.
  • I also work with the Training Manager in hiring new team members along with resolving issues involving the staff.

Inpatient Pharmacy Technician

ProMedica Health System
03.2015 - 12.2015
  • Worked as a per diem pharmacy technician in the IV compounding room.
  • Stocked inventory when needed.
  • Assisted other technicians and pharmacists in the department.
  • Answered phone calls from nursing to provide customer service.
  • Performed monthly check lists in IV room.
  • Data entry in EMR system.

Inpatient Pharmacy Technician

ProMedica Toledo Hospital
09.2001 - 08.2012
  • Compounded medications as directed in orders from physicians.
  • Delivered prompt, courteous service over a busy multi-line phone system.
  • Ensured patient privacy by recording HIPPA paperwork and abiding by regulations.
  • Mentored new hires through the training and familiarization process.
  • Monitored inventory control system to ensure stock rotation and current expiration dates.
  • Organized inventory to ensure adequate supply and informed buyer of possible shortages.
  • Oversaw proper storage procedures and managed employee record keeping for refrigerated substances.
  • Received incoming inventory and verified quantities against shipping paperwork.
  • Received, processed, dispensed and delivered medications daily.

Game Day Contest Crew

Toledo Mud Hens
04.2003 - 09.2006
  • Acknowledged customer issues and resolved their problems quickly and efficiently.
  • Worked with other various departments at the Mud Hens during game days.
  • Provided on field entertainment during baseball games.
  • Assisted with pulling the tarp to cover the field during rain delays.

Ticket Associate

Toledo Mud Hens Baseball Inc
04.2002 - 09.2003
  • Sell tickets, answer phones and return/exchange tickets.
  • Accepted and processed customer payments in cash, credit cards and checks, checking for validity.
  • Acknowledged customer issues and resolved their problems quickly and efficiently.

Exhibit Associate

Toledo Museum of Art
08.2001 - 03.2002
  • Assisted customers with the audio tour guide equipment, handled tickets, answered the phone and handled customer questions.

Sales Associate

Elder Beerman
01.1996 - 01.2001

Sandwich Artist

Subway
01.1995 - 01.1996

Education

Bachelors of Arts - Sports Management

Ohio Northern University
Ada, OH
06.2001

Skills

  • Proven leadership abilities
  • Electronic health record expertise
  • Effective team leadership
  • Project coordination
  • Collaborative teamwork
  • Flexibility in changing environments
  • Coaching and guidance
  • Technical expertise
  • Analytical problem solving

Certification

  • Certified in Epic Willow Inpatient
  • Certified in Epic Willow Inpatient Training Environment Build
  • Certified in Epic Willow Inpatient Principal Trainer

Hobbies and Interests

I am a sports fan, primarily in NCAA football, basketball and the NFL. I enjoy spending time with my family and friends. I enjoy shopping, love animals and anything related to beauty/skincare.

Timeline

Willow Inpatient and Ambulatory Team Manager

ProMedica
07.2023 - Current

Training Team Manager

ProMedica
05.2022 - Current

Inpatient Training Team Supervisor

ProMedica Health System
10.2019 - 05.2022

Inpatient Pharmacy Technician

ProMedica Health System
03.2015 - 12.2015

Pharmacy IT Analyst, II/Principal Trainer

ProMedica Health System
04.2012 - Current

Game Day Contest Crew

Toledo Mud Hens
04.2003 - 09.2006

Ticket Associate

Toledo Mud Hens Baseball Inc
04.2002 - 09.2003

Inpatient Pharmacy Technician

ProMedica Toledo Hospital
09.2001 - 08.2012

Exhibit Associate

Toledo Museum of Art
08.2001 - 03.2002

Sales Associate

Elder Beerman
01.1996 - 01.2001

Sandwich Artist

Subway
01.1995 - 01.1996

Bachelors of Arts - Sports Management

Ohio Northern University

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