Keri Hinterreiter
Director of Operations
Littleton,CO
Summary
Dynamic and motivated professional with a proven record of managing projects from concept to completion, designing program strategies, and coaching individuals and teams to success. Skilled in building cross-functional teams, demonstrating exceptional communication skills, and making critical decisions during challenges. Proactive and hardworking individual focused on continuous operational improvement.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Director of Operations
Inside Stories
02.2020 - Current
- Oversaw day-to-day production activities in accordance with business objectives.
- Worked collaboratively with functional leaders and the owner to implement new procedures and corrective actions to improve quality.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Evaluated performance, adjusted strategies and maintained agile, sustainable operations.
- Monitored budget and utilized operational resources.
- Set team and individual KPIs and provided regular, actionable feedback.
- Assessed performance management structures and implemented enhancements to improve frameworks and strengthen results.
- Assisted in recruiting, hiring and training of team members.
- Trained new employees on proper protocols and customer service standards.
- Managed 8 team members across 4 departments, resulting in approximately 50% increase in annual sales and nearly $5M in cost of goods sold.
Experience HR Project Manager
Vail Resorts
01.2019 - 02.2020
- Provided start-to-finish project management support; from requirements specification to deployment, along with issue/risk management and mitigation planning
- Evaluated and optimized operational processes and systems to support new HR Operating Model
- Partnered closely with HR Project Managers and IT partners to ensure continuous prioritization and effective project deliverables, including templates, resource management and budget tracking
- Managed multiple projects, multiple teams, and multiple budgets
- Projects included: Implementation of New HR Operating Model, HR Department Gap Analysis, Organizational Design/Restructure, New Team Launch, Integrations, and RFP Planning.
- Orchestrated projects within strict timeframes and budget constraints by solving complex problems and working closely with senior leaders.
Talent Manager
Agility Solutions
01.2017 - 01.2019
- Designed and implemented key Talent Management systems including Employee Benchmarking, Employee Engagement, Employee Recognition, Onboarding, Performance Management, Career Development, Role Competencies.
- Managed recruiting efforts, including job descriptions, career fairs, compensation analysis, phone screening, interview screening, case studies, offer negotiation and acceptance.
- Oversaw HR lifecycle functions of onboarding and offboarding.
- Developed career progression plans based on Korn Ferry’s Leadership Architect Competency Framework.
- Designed and executed a program to ensure the company has the RIGHT people in the RIGHT roles.
- This included, restructuring the company and equipping our leaders to have meaningful quarterly conversations to ensure people are operating at their best.
Multiple Roles
Multiple Roles | Agility Solutions LLC
01.2009 - 01.2019
- I served Agility Solutions for close to 10 years and held various roles.
- I spent the last couple years as the Talent Manager in which I managed the. Recruiting/Onboarding/Offboarding Process, Training and Development Programs, Performance Management and Employee Engagement for a 25+ consultant practice.
- In short, my purpose in this role was to ensure our people were happy and engaged which resulted in accomplishments for both the organization and our clients.
- Prior to this role change, I spent much of my time as a Project Management with specialties in change management, engagement management and people management.
- I served major telecom clients and led teams of 10+ business analysts who executed margin audits resulting in over $30 million in increased revenue and decreased expenses, which directly impacted the client’s financial state.
Senior Project Manager
Agility Solutions
10.2014 - 01.2017
- Project Management
- Defined project objectives and deliverables
- Ensured buy-in of proposed solutions from client stakeholders
- Created and communicated project scope, budget, schedule and progress to project team and external stakeholders
- Provided conflict resolution and escalation of client concerns or project risk factors
- Led the project team on projects mainly from a management perspective but at times as a direct value contributor
- Assisted in project reporting with the ability to communicate effectively to audiences at all levels
- Contributed to decision-making through risk and opportunity estimates and what-if scenarios
- Worked with client stakeholders to fundamentally understand the business problems of our clients
- Identified, developed and maintained contact with decision makers at key clients
- Managed client expectations to ensure realistic deliverables and then exceed those expectations
- Identified potential areas to expand profit capture/margin enhancement work at existing clients
- Served as change manager; helped team and client resources plan, manage and adapt to change
- People Management
- Mentored and coached team members, provided day-to-day supervision on projects, provided input into project staffing, and participated in staff recruitment and retention activities
- Led teams to assess business processes and identify margin improvement opportunities for clients
- Led team members to identify revenue or cost recoveries
- Ensured consultant’s skill development through on-the-job, existing internal training and identifying relevant third-party training.
Senior Consultant
Agility Solutions
04.2009 - 10.2014
Casting Associate Producer
High Noon Entertainment
01.2005 - 01.2009
- Performed duties related to casting for Home and Garden TV productions: Bang for your Buck; New Spaces; Christmas Across America; My First Place; If Walls Could Talk; and Generation Renovation
- Prepared casting calls and press releases, communicating with various media branches in a professional and enthusiastic manner
- Researched and interviewed prospective talent, developed potential storylines, prepared and pitched ideas to HGTV decision-makers
- Coordinated and scheduled timelines of video shoots
- Routinely developed pitch presentations before there deadlines, consistently exceeding expectations in the number of high-quality options presented.
Education
Bachelor of Science - Business Emphasis in Marketing
University of Colorado
Boulder, CO05.2005
Skills
- Proficient in all Microsoft Office applications
- Excellent Written and Oral Communication Skills
- Team Leadership and Collaboration
- Project Management
- Change Management
- Strategic Planning
- Data Analysis
- Management and Team Training
- Hiring and Onboarding
- Process Improvement
Certification
Certified Project Management Professional (PMP)
Feb. 2012
Certified in Change Management (Prosci)
Feb. 2017
Additional Information
A mom of THREE beautiful children. A Colorado native who loves to enjoy the state’s beautiful scenery and has completed over 20 half marathons and 5 full marathons.
Timeline
Director of Operations
Inside Stories
02.2020 - Current
Experience HR Project Manager
Vail Resorts
01.2019 - 02.2020
Talent Manager
Agility Solutions
01.2017 - 01.2019
Senior Project Manager
Agility Solutions
10.2014 - 01.2017
Senior Consultant
Agility Solutions
04.2009 - 10.2014
Multiple Roles
Multiple Roles | Agility Solutions LLC
01.2009 - 01.2019
Casting Associate Producer
High Noon Entertainment
01.2005 - 01.2009
Bachelor of Science - Business Emphasis in Marketing
University of Colorado
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