Keri Hodle
Small Business Owner
Nanticoke,USA
Summary
Dynamic business professional with extensive experience in strategic planning and operational management, consistently delivering impactful results through effective leadership and resource optimization. Proven track record in fostering team collaboration and driving exceptional outcomes, characterized by adaptability and reliability. Expertise in financial management, strategic growth initiatives, and cultivating strong customer relations enhances the ability to contribute to organizational success. Committed to leveraging skills to navigate challenges and seize opportunities in fast-paced environments.
Overview
16
16
years of professional experience
Work History
Owner/Pet Groomer
Doogy's Dirty Dawgz
06.2017 - Current
- Established and manage a successful pet grooming business, overseeing all aspects of operations including, advertising, team management customer service, scheduling, and inventory management.
- Implemented marketing strategies that increased brand visibility within the community.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Developed and implemented creative marketing strategies via social media platforms to attract new clients, resulting in a steady 10-15% quarterly increase in business revenue.
- Trained and supervised a team of groomers, fostering entrepreneurial competencies maintaining a positive work environment and maintaining high-quality grooming standards.
- Maintained service platform based upon client feedback upholding Google Business 4.7 rating while adhering to all industry regulations and safety protocols to ensure the well-being of all pets in our care.
Owner/ Mortgage Broker
Homeland Equity
12.2009 - 03.2015
- Met criteria to receive PA 1st and 2nd Residential Mortgage License maintaining industry regulations and trends through participating in continued education courses.
- Oversee all operations as the owner of a successful mortgage brokerage firm, responsible for driving business growth and ensuring client satisfaction.
- Developed a client savvy PowerPoint program to give clients a secure understanding of the mortgage process and legalities in layman's terms with examples they can clearly understand. Each loan officer was expected to sit personally with each client to be on hand answering any questions before a client made a mortgage choice.
- Maintain relationships with a diverse client base to understand their financial needs and provide tailored mortgage solutions.
- Networked with lenders, real estate agents, and other industry professionals to facilitate successful mortgage transactions.
- Oversaw property acquisition processes to enhance asset value and ensure compliance with regulations.
- Consulted with customers to assess needs and propose optimal solutions.
- Analyze financial data, credit reports, and property values to assess clients' eligibility for various loan products.
- Awarded Broker of the year in 2010 by Paragon Home Lending in Wisconsin. One of the leading FHA home lenders at that time.
- Hired and mentored award winning team of loan officers through implementation of entrepreneurial competencies giving each officer equal stake within the company. Awarded officers based both on team achievements as well as individual.
- Utilized online website to grow company brand by 10-15% in the first three quarters. Closed out first mortgage loan New Year's Eve of 2010 only three weeks after opening.
- Negotiated contracts with Lenders for better pricing and terms, reducing overall costs of home loans for clients.
Education
Associate degree - Business Admin
Allentown Business School
Allentown, Pennsylvania05.1994
Skills
- Customer service expertise
- Small business operations
- Effective relationship management
- Effective verbal communication
- Active listening
- Problem-solving skills
- Detail-oriented data management
- Collaborative team management
- Strategic decision-making
- Calyx Mortgage Software
- Credit Analysis Expertise
- Microsoft Office
- Empathy
- Adaptability
- Team Leadership
Timeline
Owner/Pet Groomer
Doogy's Dirty Dawgz
06.2017 - Current
Owner/ Mortgage Broker
Homeland Equity
12.2009 - 03.2015
Associate degree - Business Admin
Allentown Business School