Keri Howard
Grove City,OH
Summary
Versatile and results-driven professional with a track record of enhancing operational efficiency and customer satisfaction at Correctional Reception Center. Excelled in office management and customer service, leveraging skills in Microsoft Excel and problem-solving to improve processes and client relations. Proven ability to manage diverse teams and streamline operations, significantly boosting productivity.
Overview
14
14
years of professional experience
Work History
Administrative Assistant
Correctional Reception Center
10.2022 - 07.2024
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Store Manager
Dollar General
05.2022 - 10.2022
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Operations Manager
Mayne Trans/Highland Communication Learning Center
11.2010 - 03.2020
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Facilitated smooth collaboration between departments through clear communication channels.
Education
EMT - Emergency Aide
Ohio Fire Academy
Columbus, Oh03-2021
Skills
- Computer skills
- Microsoft Excel
- Data entry
- Microsoft Word
- Clerical support
- Office management
- Customer service
- Excel spreadsheets
- Problem-solving
- Customer and client relations
- Computer proficiency
- Scheduling and calendar management
- Time management
Timeline
Administrative Assistant
Correctional Reception Center
10.2022 - 07.2024
Store Manager
Dollar General
05.2022 - 10.2022
Operations Manager
Mayne Trans/Highland Communication Learning Center
11.2010 - 03.2020
EMT - Emergency Aide
Ohio Fire Academy
Similar Profiles
Lilita SourivongLilita Sourivong
Correctional Officer at Correctional Reception CenterCorrectional Officer at Correctional Reception Center
Megan DowdsMegan Dowds
Behavioral Healthcare Provider 2 at Southeastern Correctional Institution- Ohio Department of Rehabilitation and CorrectionsBehavioral Healthcare Provider 2 at Southeastern Correctional Institution- Ohio Department of Rehabilitation and Corrections
Claudia JonesClaudia Jones
Nurse Supervisor at Eastern Reception and Diagnostic Correctional CenterNurse Supervisor at Eastern Reception and Diagnostic Correctional Center
Nikki PentelloNikki Pentello
Executive Director Of Behavioral Health Services at Ability MattersExecutive Director Of Behavioral Health Services at Ability Matters
Angela PenningtonAngela Pennington
Assessment Aide at South Western City SchoolsAssessment Aide at South Western City Schools