Dynamic professional with over 10 years in customer service and 5+ years of managerial experience, notably at ADP. Excelled in enhancing customer satisfaction and integrating new technologies. Known for exceptional team collaboration and fast learning abilities. Skilled in Microsoft Outlook and general healthcare knowledge, demonstrating dedication and adaptability in fast-paced environments.
Answer incoming calls for customer reservations
Check customers in and out of Hotel
Transfer calls throughout hotel from multi line phone system
Emailed customer receipts and confirmation
House keeping responsibilities were met by house keeping team
Perform room audits to make sure proper care was being taken, safety and health regulations were met