Summary
Overview
Work History
Skills
Timeline
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Keri Hunter

Louisville,Kentucky

Summary

Dynamic professional with over 10 years in customer service and 5+ years of managerial experience, notably at ADP. Excelled in enhancing customer satisfaction and integrating new technologies. Known for exceptional team collaboration and fast learning abilities. Skilled in Microsoft Outlook and general healthcare knowledge, demonstrating dedication and adaptability in fast-paced environments.

Overview

19
19
years of professional experience

Work History

Consumer Cellular

ADP
10.2023 - 11.2024
  • Collaborated with cross-functional teams to ensure seamless integration of new technologies in the cellular infrastructure.
  • Improved customer satisfaction with timely resolution of technical issues related to cellular networks and devices.
  • Accelerated project completion timelines through effective coordination with vendors, suppliers, and contractors involved in cellular projects.
  • Provided exceptional support to customers through comprehensive training sessions on device usage and troubleshooting techniques.
  • Inbound high call volume
  • Payments
  • Troubleshooting
  • Claims
  • Outbound calls
  • Email
  • Sales
  • Porting

Spirit

Spirit Logistics
02.2021 - 08.2023
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Dispatcher
  • Worked with customers home orders
  • Working with drivers to make drop off to homes
  • Tracker
  • Email
  • Prebilling
  • Survey's
  • Supervisor / HDM

DCL Logtics

DCL Logistics
02.2019 - 02.2021
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Verifier
  • Supervisor
  • Closed and open up warehouse
  • Team of 20
  • Had to push out products by bundle

ADP

ADP
06.2017 - 02.2019
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Answering customer calls
  • Giving customers rates for health insurances
  • Different programs for their insurance
  • General office work
  • Use of copy and fax machine
  • Answering multi lines phone system

Super 8 Motel

Super 8 Hotel
10.2016 - 06.2017

Answer incoming calls for customer reservations

Check customers in and out of Hotel

Transfer calls throughout hotel from multi line phone system

Emailed customer receipts and confirmation

House keeping responsibilities were met by house keeping team

Perform room audits to make sure proper care was being taken, safety and health regulations were met

Ke-Ke Tanning

Family Businness
07.2005 - 10.2016
  • Contributed to a clean and hygienic environment by maintaining the cleanliness of tanning beds and rooms after each use.
  • Utilized knowledge of tanning products and skin types to tailor customers' tanning experiences.
  • Resolved any customer complaints or issues professionally, ensuring a positive outcome for both the client and the salon.
  • Educated clients on health and safety of tanning facilities and procedures.
  • Answered phone calls
  • Sold promo packages
  • Assisted customers with tanning bed fuctions

Skills

  • Efficient Microsoft
  • Outlook
  • 5plus years Managerial Experience
  • Team Player
  • 10years in Customer service
  • General Heath care Knowledge
  • Fast learner /Adaptable
  • Dependable
  • Dedicated

Timeline

Consumer Cellular

ADP
10.2023 - 11.2024

Spirit

Spirit Logistics
02.2021 - 08.2023

DCL Logtics

DCL Logistics
02.2019 - 02.2021

ADP

ADP
06.2017 - 02.2019

Super 8 Motel

Super 8 Hotel
10.2016 - 06.2017

Ke-Ke Tanning

Family Businness
07.2005 - 10.2016
Keri Hunter